“Where’s Pete Buttigieg?” someone shouted at a February 15 town hall meeting in East Palestine, Ohio. “I don’t know,” Mayor Trent Conaway replied.

Twelve days earlier, a Norfolk Southern train carrying hazardous chemicals had derailed near the town. Three days later, the company announced it was going to carry out a controlled burn of vinyl chloride that would send dangerous gasses into the air, forcing many of East Palestine’s 4,700 residents to evacuate. They returned after receiving assurances that the air and water were safe, but a strong chemical odor clung to the town, and many continued to complain of headaches, nausea, and burning throats. And so several hundred residents had crowded into a local school to demand answers. Conaway said that two weeks had passed before anyone at the White House had contacted him, and the US secretary of transportation still hadn’t materialized.

In Washington, Republicans made hay. “Secretary Buttigieg laughing about Chinese spy balloons, while ignoring the Ohio train derailment, shows you how out of touch Democrats are,” Ohio congressman Jim Jordan tweeted. Senator Marco Rubio called Buttigieg “an incompetent who is focused solely on his fantasies about his political future & needs to be fired”.

On Fox, Tucker Carlson mocked Buttigieg for commemorating “Transit Equity Day” while remaining silent about the majority-white, struggling East Palestine. If the disaster had happened in a rich Washington DC neighborhood like Georgetown, he said, the National Guard would have been called in, and the story would have led every news channel. “But it happened to the poor benighted town of East Palestine, Ohio, whose people are forgotten and in the view of people who lead this country, forgettable.”

But it wasn’t just the right who complained. Democratic congresswoman Ilhan Omar of Minnesota tweeted that “East Palestine railroad derailment will have a significant negative impact on the health and wellbeing of the residents for decades … We need Congressional inquiry and direct action from @PeteButtigieg to address this tragedy.” In a rare show of partisanship, Senator Ted Cruz said he “fully agreed” with her.

On 22 February, Donald Trump visited East Palestine. He distributed thousands of bottles of Trump-branded water, walked through the town with his son Donald Trump Jr and Ohio senator JD Vance, and visited a local McDonald’s to buy food for first responders. “You are not forgotten,” Trump said in a speech not far from the accident site. “In too many cases, your goodness and perseverance were met with indifference and betrayal.”

The next day, Buttigieg finally showed. Surveying the site of the derailment in a hard hat and safety vest, he acknowledged that he could have spoken out “sooner” about the accident. “I was taking pains to respect the role that I have, the role that I don’t have – but that should not have stopped me from weighing in about how I felt about what was happening.” He tweeted a photo of himself at the site along with the message that he was “amazed by the resilience and decency of the people of East Palestine”.

The Department of Transportation did not have the lead role in the accident response – that fell to the Environmental Protection Agency and the National Transportation Safety Board – but the failure of the nation’s top transportation official to appear at the disaster site for nearly three weeks inevitably recalled the incompetence and disengagement of Fema director Michael Brown during Hurricane Katrina. (President George W Bush famously claimed Brown was doing “a heck of a job”.) It also allowed Trump to present himself as the champion of blue-collar America.

How could so poised and polished a figure as Buttigieg so badly miscalculate? A glowing Washington Post profile in August 2021 described him as a skilled communicator and “nimble public speaker” who “rarely makes verbal miscues”.

President Joe Biden had made Buttigieg the lead spokesman for his massive infrastructure program, offering him an opportunity to meet with local officials around the country as he promoted roads, ports, bridges and tunnels. During the presidential campaign, the former South Bend, Indiana, mayor had assumed the mantle of outsider, but, the Post observed, he had “quickly morphed into a quintessential Washington insider” – omnipresent on television, a fixture at dinners, a tireless networker seeking to advance both the president’s agenda and his own political prospects.

Buttigieg’s East Palestine no-show can help answer the question, What’s the matter with Ohio? Formerly considered a “battleground state”, it has in recent years become unshakably red. Columbiana county, where East Palestine is located, is a microcosm. In 2008, John McCain barely took the county with 52% of the vote. Donald Trump won 68% in 2016 and 71.5% in 2020 – a reflection of the perception that the Democrats had abandoned small-town America.

In January, Biden went to Covington, Kentucky, to publicize the awarding of $1.6bn in federal funds to reconstruct a bridge over the Ohio River to Cincinnati, a key regional artery. He was joined by Kentucky senator Mitch McConnell, Kentucky governor Andy Beshear, and Ohio governor Mike DeWine. The Democrats hope that such investments and ceremonies over the long term can help repair the damage done to the Democrats’ standing in the midwest by their longstanding embrace of free trade, globalization and the outsourcing of jobs to China and Mexico.

In the short term, however, Buttigieg’s no-show in East Palestine reinforces the perception that the Democrats really don’t care. It didn’t help that on February 20, as East Palestine was still dealing with the fallout from the derailment, Biden made his surprise visit to Kyiv. “The biggest slap in the face,” Mayor Conaway called it on Fox News, adding, “that tells you right now he doesn’t care about us. He can send every agency he wants to, but I found out this morning that he was in Ukraine giving millions of dollars away to people over there and not to us, and I’m furious.”

All the investment in bridges, roads, and factories will not translate into political gains if the party continues to be missing in action.

Heck of a job.

• Michael Massing is the author most recently of Fatal Discord: Erasmus, Luther, and the Fight for the Western Mind