Harris Town Hall Shows Her Straining for a Tough Empathy on Immigration

The woman was weeping as she told Vice President Kamala Harris about her mother, who she said died six weeks ago without having ever achieved legal status in the United States.

“My question for you is, what are your plans to support that subgroup of immigrants who have been here their whole lives, or most of them, and have to live and die in the shadows?” Ivett Castillo asked at Ms. Harris’s first voter town hall as the Democratic nominee, an event hosted by Univision for undecided Hispanic voters.

In her answer, Ms. Harris strove to connect, gently urging Ms. Castillo to “remember your mother as she lived.” But the vice president’s response also underscored how much her hard-line immigration message has focused on enforcement rather than reform, as former President Donald J. Trump uses the border to paint Ms. Harris as a weak and ineffective leader.

While Ms. Harris called the nation’s immigration system “broken” and pointed out that the first bill proposed by the Biden-Harris administration would have created an earned pathway to citizenship for many undocumented immigrants, she quickly turned to the topic of the southern border — and condemned Mr. Trump for helping kill a bill that would have devoted more resources to securing it.

“Real leadership is about solving the problems on behalf of the people,” she said at the town hall, which was held in Las Vegas and will be broadcast at 10 p.m. Eastern time. Many questions were asked in Spanish and translated for her. Hispanic voters could help decide the election, but Ms. Harris’s support among them is lagging.

On Thursday, she also faced intense and emotional questions on health care and the economy, giving her a chance to display a greater degree of empathy and humanity than in the more choreographed interviews she has recently given. Much of the conversation centered on themes that Democratic presidential candidates have used to appeal to Latino voters for decades, including promises to stimulate small businesses, lower costs for families and create more legal pathways for undocumented workers.