Loneliness Is a Problem That A.I. Won’t Solve

When I was reporting my ed tech series, I stumbled on one of the most disturbing things I’ve read in years about how technology might interfere with human connection: an article on the website of the venture capital firm Andreessen Horowitz cheerfully headlined “It’s Not a Computer, It’s a Companion!”

It opens with this quote from someone who has apparently fully embraced the idea of having a chatbot for a significant other: “The great thing about A.I. is that it is constantly evolving. One day it will be better than a real [girlfriend]. One day, the real one will be the inferior choice.” The article goes on to breathlessly outline use cases for “A.I. companions,” suggesting that some future iteration of chatbots could stand in for mental health professionals, relationship coaches or chatty co-workers.

This week, OpenAI released an update to its ChatGPT chatbot, an indication that the inhuman future foretold by the Andreessen Horowitz story is fast approaching. According to The Washington Post, “The new model, called GPT-4o (“o” stands for “omni”), can interpret user instructions delivered via text, audio and image — and respond in all three modes as well.” GPT-4o is meant to encourage people to speak to it rather than type into it, The Post reports, as “The updated voice can mimic a wider range of human emotions, and allows the user to interrupt. It chatted with users with fewer delays, and identified an OpenAI executive’s emotion based on a video chat where he was grinning.”

There have been lots of comparisons between GPT-4o and the 2013 movie “Her,” in which a man falls in love with his A.I. assistant, voiced by Scarlett Johansson. While some observers, including the Times Opinion contributing writer Julia Angwin, who called ChatGPT’s recent update “rather routine,” weren’t particularly impressed, there’s been plenty of hype about the potential for humanlike chatbots to ameliorate emotional challenges, particularly loneliness and social isolation.

For example, in January, the co-founder of one A.I. company argued that the technology could improve quality of life for isolated older people, writing, “Companionship can be provided in the form of virtual assistants or chatbots, and these companions can engage in conversations, play games or provide information, helping to alleviate feelings of loneliness and boredom.”

Certainly, there are valuable and beneficial uses for A.I. chatbots — they can be life-changing for people who are visually impaired, for example. But the notion that bots will one day be an adequate substitute for human contact misunderstands what loneliness really is, and doesn’t account for the necessity of human touch.