Government launches water ombudsman to boost consumer protection
Customers will be given stronger protections against water firms under government plans to restore trust in the beleaguered industry. Steve Reed is setting up a new water ombudsman with legal powers to resolve disputes, rather than the current voluntary system that is thought to lack teeth.The environment secretary is embarking on “the biggest overhaul of water regulation in a generation” amid growing anger at poor service, spiralling bills and the pollution of Britain’s waterways. He pledged on Sunday to cut pollution in Britain’s rivers in half by the end of the decade, eliminating it completely by 2035. And on Monday he will outline the latest changes, which will expand the role of the Consumer Council for Water (CCW), bringing the sector into line with other utilities by creating a legally binding consumer watchdog.Consumers will get stronger protections against water firms says Steve Reed More