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    Transportation Department to Investigate Delta After Flight Delays

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    Pete Buttigieg, the transportation secretary, made the announcement after the airline suspended travel for unaccompanied minors.Transportation Secretary Pete Buttigieg said on Tuesday that his department had opened an investigation into Delta Air Lines after the tech outage last week disrupted flights worldwide, and the agency wanted to hear from travelers who said that the airline had not complied with passenger protection requirements.The aim of the investigation is to “ensure the airline is following the law and taking care of its passengers during continued widespread disruptions,” Mr. Buttigieg said in a statement.“All airline passengers have the right to be treated fairly,” he added.The Transportation Department has consumer protection requirements that cover lost baggage, lengthy tarmac delays, compensation for being bumped from an overbooked flight and other protections.Passengers should try to resolve their travel issues directly with Delta, Mr. Buttigieg said, but the department wanted to hear from those who thought the airline “has not complied” with the protection requirements during the recent travel disruptions. His announcement included a link to a form for passengers to provide information about their concerns.Secretary of Transportation Pete Buttigieg said his agency wanted to hear from travelers who believed Delta Air Lines had not complied with federal protection requirements.Alex Welsh for The New York TimesDelta barred children under age 18 from traveling without a guardian as it struggled to recover from the global technology outage on Friday, which crippled Microsoft systems, hobbling train networks, disrupting hospitals and forcing airlines around the world to ground flights.The airline initially suspended travel for unaccompanied minors until Sunday, but then it extended the suspension through Tuesday. “Those already booked will not be able to travel,” Delta’s website said. “Please do not book new travel for unaccompanied minors during this time.”Delta has been the slowest U.S. airline to restore its operations, canceling more than 1,000 flights each day from Friday to Monday. Another 445 had been canceled as of 11 a.m. on Tuesday, according to the flight tracking website FlightAware. Some families said they had not been notified of the change until their children were turned away at the airline counter at the airport. More

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      Congress Calls for Tech Outage Hearing to Grill Executive

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      The House Homeland Security Committee called on the chief executive of the cybersecurity firm CrowdStrike to testify on the disruption.A Congressional committee called on the chief executive of CrowdStrike to testify at a hearing about its role in a tech outage that roiled the global economy, in one of the first attempts to hold the cybersecurity company responsible.CrowdStrike sent a faulty security update to its customers Thursday night, resulting in millions of Microsoft Windows devices shutting down and disruptions to airlines, hospitals, logistics companies and others.Americans “deserve to know in detail how this incident happened and the mitigation steps CrowdStrike is taking,” wrote Representative Mark Green of Tennessee, the Republican chairman of the Homeland Security Committee, and Representative Andrew Garbarino, Republican of New York.The letter was sent to George Kurtz, CrowdStrike’s chief executive. Mr. Green and Mr. Garbarino asked the company for a response to scheduling the hearing this week, but did not specify when it would take place.“CrowdStrike is actively in contact with relevant congressional committees,” said a company spokeswoman. “Briefings and other engagement timelines may be disclosed at members’ discretion.”The request came as the world continued to deal with the fallout from the widespread outages. Delta Air Lines canceled more than 800 flights on Monday, leaving more passengers stranded. And other industries were still recovering after being knocked offline for hours.The outage underscores how the world has become reliant on a small group of companies to maintain its digital infrastructure. CrowdStrike, while little-known to most consumers, is the second largest American cybersecurity company. More than half of Fortune 500 companies use its products.“This incident demonstrates the interconnected nature of our broad ecosystem — global cloud providers, software platforms, security vendors and other software vendors, and customers,” said a Microsoft executive, David Weston, in a blog post on Saturday. “It’s also a reminder of how important it is for all of us across the tech ecosystem to prioritize operating with safe deployment and disaster recovery using the mechanisms that exist.”CrowdStrike’s products are used primarily by large businesses, not consumers. Its flawed update sent computers running Microsoft’s Windows operating system into a spiral where they continually rebooted. Although CrowdStrike sent a fix, many computers didn’t get it because of the loop. In many cases, businesses had to delete the damaging file from each machine manually.Mr. Kurtz on Friday told NBC’s “Today” show that the incident was not a cyberattack and was the result of the faulty update. But the congressional committee said in its letter to Mr. Kurtz on Monday said that the incident still presented vexing security questions.“Malicious cyber actors backed by nation-states, such as China and Russia, are watching our response to this incident closely,” the lawmakers said. “Protecting our critical infrastructure requires us to learn from this incident and ensure that it does not happen again.”Representative Ritchie Torres, Democrat of New York, on Friday also asked the Department of Homeland Security to investigate the outages. More

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      Flight Delays and Cancellations Continue Saturday but in Lower Numbers

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      An estimated 3,400 flights to, from and within the United States were canceled on Friday because of a tech outage. That made it the worst day of the year for flight cancellations.Airlines made progress toward containing the fallout from a tech outage that disrupted global travel on Friday, though some flight delays and cancellations extended into Saturday.In all, about 3,400 flights to, from and within the United States were canceled on Friday, according to FlightAware, a company that tracks flight information. That made it the worst day of the year for flight cancellations, beating Jan. 15 when airlines besieged by bad winter storms canceled nearly 3,200 flights in the United States.Delays and cancellations on Saturday appeared on track to be much lower than on Friday. Airlines had canceled a little more than 1,000 flights as of midday, with Delta Air Lines and United Airlines among the hardest hit, according to FlightAware.“Delta teams in airports, on board flights, on the phones and in messaging are working tirelessly to care for customers as the airline works to put flight crews and aircraft back in position following the disruption,” the airline said in a statement. Most of the flight cancellations on Saturday were concentrated in the morning and early afternoon, Delta said.Several carriers said they would waive fees and fare differences or offer refunds for affected passengers. The Transportation Department said that carriers may also have to compensate some travelers for food, lodging and transport.The outage on Friday was caused when CrowdStrike, a widely used cybersecurity provider, issued a flawed software update to Microsoft devices. Soon after, airlines and many other businesses and institutions began suffering technical failures. For airlines, a wide range of systems were affected, including those that calculate aircraft weight, check in customers, issue boarding passes and manage call center phone lines.We are having trouble retrieving the article content.Please enable JavaScript in your browser settings.Thank you for your patience while we verify access. If you are in Reader mode please exit and log into your Times account, or subscribe for all of The Times.Thank you for your patience while we verify access.Already a subscriber? Log in.Want all of The Times? Subscribe. More

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      Is Your Flight Delayed by the Tech Outage? Here’s What You Need to Know.

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      While service is slowly recovering, flights have been delayed and canceled worldwide. Here’s information on the most affected airlines and airports, passengers’ rights and how to reach airline customer service.Travel plans across the world were thrown into disarray on Friday, as a global technology outage disrupted businesses and services — including air travel — leaving thousands of flights canceled or delayed across the United States and beyond.While service was slowly recovering by midmorning Eastern time, the ripple effect was still snarling travel plans as delayed and canceled flights created a buildup of passengers waiting at airports, and some planes and crews out of position.“The anxiety is getting up a little,” said Adonis Ajayi, 35, at Ronald Reagan Washington National Airport on Friday morning. Mr. Ajayi was on his way to Key West, Fla., for a long weekend and said he had been checking social media constantly for flight updates — his flight had been delayed for nearly three hours. “I’ve never seen anything of this scale.”The outage was caused by a flawed update from the cybersecurity firm CrowdStrike, whose software is used globally by scores of industries to protect Microsoft systems. Messages posted on social media by travelers worldwide showed flights grounded, some terminal monitors down and crowds of stranded passengers waiting at airport gates and customer service desks. Some passengers at one airport in India had to stand in long lines to obtain handwritten boarding passes.Which airports have been hit the worst?In the United States, Hartsfield-Jackson Atlanta International, the world’s busiest airport, appeared to have the most flights affected by the outage on Friday morning, with more than 230 incoming and outgoing flights canceled and more than 370 flights delayed, according to FlightAware, a real-time flight tracker.Many other airports, including hubs in New York, Chicago and Charlotte, N.C., also appeared to experience significant disruption.We are having trouble retrieving the article content.Please enable JavaScript in your browser settings.Thank you for your patience while we verify access. If you are in Reader mode please exit and log into your Times account, or subscribe for all of The Times.Thank you for your patience while we verify access.Already a subscriber? Log in.Want all of The Times? Subscribe. More

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      Counting the Costs of the Microsoft-CrowdStrike Outage

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      A “historic” tech failure alarmed investors, after a security update caused problems for Microsoft devices and services, and took down businesses worldwide.A major IT outage involving Microsoft and CrowdStrike has caused major delays at airports around the world.Clemens Bilan/EPA, via ShutterstockThe glitch felt around the world Grounded flights, emergency services unreachable, payment systems not functioning — the world is assessing the damage caused by a cascade of IT outages that is spooking investors and grinding many businesses and government services to a halt.“This outage is historic in scale,” Mikko Hypponen, a research specialist at the software company WithSecure and a cybercrime adviser to Europol, told DealBook.The problem is being attributed to a tech upgrade gone wrong. All eyes are on CrowdStrike, the cybersecurity company. It issued a software update that is causing Microsoft systems, including its Azure cloud service, to crash or not function properly. George Kurtz, the C.E.O. of CrowdStrike, said on X that a fix is being deployed, adding it’s “not a security incident or cyberattack.”Here’s the latest: American, United and Delta had grounded flights, according to the F.A.A. Airlines in Europe and Asia, including Air France-KLM and Japan Airlines, also had reported delays or cancellations. Some had reported a partial return to service.Long queues of airline passengers could be seen at airports around the world, with some resorting to manual check-in. In France, the television networks TF1 and Canal+ told the public on X that they could not go on the air on Friday morning. Comcast’s Sky News in the U.K. also went dark for a spell.The incident points to how reliant the global economy is on a handful of major tech companies to run vital infrastructure. CrowdStrike, a major cybersecurity vendor, is taking the brunt of the hit. Its stock was down nearly 12 percent in premarket trading. Microsoft was down about 1.4 percent, and also said a resolution was forthcoming.Security has become a big focus in the cloud wars. Google is trying to bolster its cloud operations with an eye on cybersecurity. The company is in talks to buy Wiz, a New York-based cybersecurity firm, in what would be its biggest acquisition ever, and an effort to take market share from Microsoft.Expect tough questions about the business world’s computing systems. Financial regulators in the U.K. have already begun speaking with financial services companies to learn the extent of the damage on banks and payment companies, The Financial Times reports.In other IT news: A U.S. judge dismissed most claims against SolarWinds, an IT security company, and its chief information security officer; the S.E.C. had sued the company after it was hacked by Russian agents in 2020.We are having trouble retrieving the article content.Please enable JavaScript in your browser settings.Thank you for your patience while we verify access. If you are in Reader mode please exit and log into your Times account, or subscribe for all of The Times.Thank you for your patience while we verify access.Already a subscriber? Log in.Want all of The Times? Subscribe. More

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      Delta Flight Loses Emergency Slide After Takeoff From J.F.K.

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      The plane had taken off from Kennedy International Airport when crew members noticed problems near its right wing, Delta said. What became of the slide is unknown.A Boeing 767 plane flown by Delta Air Lines lost an emergency slide on Friday, prompting it to return to New York not long after taking off, officials said.The flight, Delta Air Lines 520, had left Kennedy International Airport in New York and was headed to Los Angeles when its crew discovered an issue related to the aircraft’s right wing emergency exit slide. Crew members also detected an unusual sound near the wing, Delta Air Lines said.Pilots declared an emergency to air traffic controllers and the flight returned to Kennedy and landed safely, the airline said.After the plane landed, it became apparent that the aircraft’s emergency slide had “separated” from the plane, Delta Air Lines said. The plane was removed from service and the airline said it would “thoroughly evaluate the aircraft.”“Delta flight crews enacted their extensive training and followed procedures to return to J.F.K.,” the company said in a statement, adding that it would “fully cooperate” with retrieval efforts and investigations.It was not clear on Saturday what caused the slide to detach or where it had fallen.The Federal Aviation Administration said on Friday that it would investigate what happened.The flight, which had been scheduled to take off at 7:15 a.m., returned to the airport at 8:35 a.m. after its crew reported “a vibration,” the F.A.A. said in a statement. The 176 passengers disembarked and traveled to Los Angeles on a different plane.Slides have previously fallen from planes while midair. In July, an emergency slide from a United Airlines-operated plane crashed into a home near O’Hare Airport in Chicago. In 2019, a slide from a Delta plane fell into a yard in Massachusetts.A spokesman for Boeing referred inquiries about the plane that lost its slide on Friday to Delta Air Lines. That plane, a version of the Boeing 767, was manufactured in 1990.With travel shut down in 2020, American Airlines announced at the time that it had moved forward with plans to retire its 767 fleet.Boeing has also faced heightened scrutiny recently over the manufacturing of its Boeing 737 Max jets. Two crashes in 2018 and 2019 that killed nearly 350 people raised safety concerns about the planes.In January, a fuselage panel tore off an Alaska Airlines flight, exposing passengers to a frightening ordeal as winds whipped through the cabin. Nobody was injured, but the pilots were forced to make an emergency landing, and the F.A.A. grounded some 170 Boeing 737 Max 9 planes as a precaution.Since then, Boeing has said it would make changes to its quality control processes and regulators have pushed the manufacturer to make improvements to safety. More

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      Pet Policies for Delta Air Lines, United Airlines, American Airlines and Other Domestic Carriers

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      American recently relaxed its rules for pets traveling inside the cabin with their owners. Here’s what the major U.S. airlines require to travel with a pet.Flying with a pet can be expensive and confusing, with fees, weight limits, carrier size rules and the need to make sure there’s no loud barking (or meowing) on board.Recently, American Airlines relaxed its pet policy to allow passengers to bring a carry-on bag in addition to a pet in a carrier, and more private flight options have been emerging in recent years for pet owners who can afford them.Still, flying with large or medium-size dogs can be tricky, and many travelers are wary of leaving a pet in the plane’s cargo hold.For those traveling on the major carriers with their pets as carry-ons, here’s what do know about each major domestic airline’s policy.Southwest AirlinesOn Southwest, a Dallas-based carrier, two checked bags can fly at no cost, but not pets. Southwest charges $125 per pet carrier on its flights.Dogs or cats are allowed to travel below a seat in an approved carrier — up to 18.5 inches long by 8.5 inches high and 13.5 inches wide) — according to the airline.We are having trouble retrieving the article content.Please enable JavaScript in your browser settings.Thank you for your patience while we verify access. If you are in Reader mode please exit and log into your Times account, or subscribe for all of The Times.Thank you for your patience while we verify access.Already a subscriber? Log in.Want all of The Times? Subscribe. More

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      Oil Prices Rise as the West Imposes a Cap on Russian Crude

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      Energy traders pushed crude prices higher on Monday following Europe’s embargo of seaborne Russian crude and a price cap by Group of 7 nations went into effect.Will Russia find buyers for its crude?Sergei Karpukhin/ReutersOil prices climb despite efforts to cap Russian exports Crude oil prices rose this morning after a whirlwind of events that could drastically alter the supply and pricing of energy this winter.An E.U. embargo on Russia’s seaborne oil imports went into effect on Monday, following a decision on Sunday by OPEC producers and Russia to keep production quotas unchanged. Those developments, together with an agreement on Friday by Group of 7 nations to impose a $60 price cap on Russian crude and the emergence of more signs that China is easing its Covid restrictions, set off a modest buying spree among energy traders.By 6 a.m. Eastern, Brent crude, the global benchmark, climbed 2.7 percent, topping $87 per barrel, and West Texas Intermediate was above $82 a barrel.Crude prices have whipsawed since Russia’s invasion of Ukraine in February, rocketing above $100 per barrel in the spring, only to fall over the summer on fears of a global recession. A slowdown in China in particular had capped demand, but prices have remained volatile.Analysts have been scrutinizing fallout from the oil price cap, a move designed to punish Russia for the war in Ukraine — but also meant to avoid significant distortions in the energy markets that would force consumers and businesses to pay even higher prices for fuel.Unsurprisingly, Moscow said this weekend that it wouldn’t accept the Western price cap, and that it would cut sales to countries that participate in the arrangement. How much of an effect that will have is unclear: Even before Monday, European countries have systematically reduced their Russian crude purchases since the start of the war in Ukraine — only for China to step in and buy more oil, often at a discount. But in recent weeks, China has paused some purchases as it waited for details of the price cap to be announced.Helima Croft, the head of global commodity strategy at RBC Capital Markets, warned in an investor note this weekend that prices could be even more volatile in the weeks ahead as traders watch for signs that Russia could fully cut off oil exports to former trading partners in retaliation for the price cap.HERE’S WHAT’S HAPPENING Chinese cities ease zero-Covid restrictions. Shenzhen and Shanghai were the latest big cities to scrap requirements like testing before traveling on public transport, following widespread protests against Beijing’s tough pandemic rules. Shares in Hong Kong and Shanghai jumped amid investor hopes of a broader easing of Chinese Covid restrictions, though analysts warned such a move would take time.Lachlan Murdoch is set to testify in a Fox News lawsuit on Monday. The C.E.O. of Fox will be deposed as part of a lawsuit against the network by Dominion Voting Systems. He is the highest-ranking executive to be ensnared in the lawsuit, in which Dominion argues it was defamed by Fox News anchors repeatedly amplifying false claims about the company’s voting machines in the 2020 election.Wall Street banks weigh cutting bonuses. Bank of America, Citigroup and JPMorgan Chase may cut bonus pools for investment bankers by as much as 30 percent, Bloomberg reports, amid a steep drop in M.& A. activity. That follows plans by Goldman Sachs to cut bonuses for its traders, even though their division posted strong results.Credit Suisse’s investment bank spinoff reportedly draws big new backers. Crown Prince Mohammed bin Salman of Saudi Arabia and a merchant bank run by the former Barclays C.E.O. Bob Diamond may invest in CS First Boston, which is set to be spun off from Credit Suisse, The Wall Street Journal reports. The spinoff is a key part of the Swiss bank’s planned revamp.Delta reaches a nearly $8 billion pay-raise deal with pilots. The agreement in principle would raise pilots’ pay by 31 percent over four years, as well as include a one-time payout. If finalized, the agreement will set a baseline for other airlines in their negotiations with pilots.Crypto’s false calm If this is the crypto apocalypse, investors see a buying opportunity. The price of Bitcoin is up nearly 7 percent, or almost $1,200, in the past week, to just under $17,400.But that market calm does not mean the crypto contagion is contained. The fallout from the collapse last month of Sam Bankman-Fried’s crypto exchange, FTX, has spread to other firms, setting off a wave of layoffs, lawsuits and investigations. Shareholders of Silvergate, the U.S. bank that processed payments and money transfers for FTX, sued the bank for negligence, calling the exchange a Ponzi scheme.Meanwhile, customers of Gemini, the crypto exchange owned by the Winklevoss twins, are owed as much as $900 million from Genesis, the crypto lender that has faced severe financial distress since FTX’s collapse, according to The Financial Times. And ByBit, a major crypto exchange, announced this weekend that it would cut 30 percent of its staff, the latest firm to cut its head count as digital asset prices sink.Here’s what else is happening in crypto:Mr. Bankman-Fried said on Sunday that he would be willing to testify before the House Financial Services Committee. The catch: S.B.F., as he is known, probably won’t be ready to speak with lawmakers in time for Dec. 13 hearings into the implosion of FTX.Mr. Bankman-Fried’s media tour shows no signs of slowing down. He told The Financial Times that he regretted giving Alameda Research, the trading affiliate of FTX, favorable borrowing limits.S.B.F.’s father, the Stanford law professor Joseph Bankman, has canceled a class he was set to teach next year. Bankman did work for FTX’s philanthropic efforts and is helping with his son’s legal defense.FTX’s bankruptcy has international regulators, including those in Cyprus, Turkey and the Bahamas, squabbling over the company’s assets, potentially complicating which customers get repaid and how much.Andrew Vara, the U.S. bankruptcy trustee for FTX’s case, called on the Delaware court to appoint an independent examiner into the exchange’s sudden collapse, saying there is substantial evidence to suggest that misconduct and fraud were involved.Even though calls for investigations are intensifying, that doesn’t mean Bankman-Fried’s arrest is imminent.On the light side: S.B.F., an eager player of the League of Legends video game, has been getting shade from the likes of Elon Musk and Representative Alexandria Ocasio-Cortez for being a mediocre player.Have normal times returned to Twitter? Elon Musk is still running Twitter, so naturally, there is still plenty of drama around the social network — notably in the billionaire owner’s decision to actively promote the release of internal documents about executives’ 2020 decision to restrict tweets linking to a news report about Hunter Biden.Despite that, it appears that some major advertisers are slowly returning to Twitter’s platform, after many hit pause following Musk’s promise to revamp how the site moderates user content.Amazon plans to resume buying ads on Twitter, to the tune of $100 million a year, according to Zoë Schiffer of Platformer. Although the e-commerce giant, unlike others, had not quit its ad spending altogether since Musk’s takeover, it had paused some of its campaigns.Meanwhile, Mr. Musk said in a live audio event on Twitter over the weekend that Apple had “fully resumed” ad spending on the social network. The iPhone maker has long been one of the biggest ad purchasers on Twitter. Last week, Mr. Musk said that he had resolved a feud with Apple, chalking up the disagreements to a misunderstanding.That’s a rare bit of welcome news for Twitter’s business. The Times reported last week that the company had rapidly cut revenue projections, as U.S. ad sales continued to come in well below internal expectations. Advertisers have been alarmed by Mr. Musk’s pledges to lessen restrictions on user content, as well as a botched rollout of revamped verification badges that briefly let paying subscribers impersonate brands. Automakers like G.M. have also been concerned that Twitter could share their ad data with the Musk-owned Tesla, a key rival.Mr. Musk introduced a new bit of drama into Twitter over the weekend, when he touted the release of the so-called Twitter Files. The independent journalist Matt Taibbi — who famously called Goldman Sachs a “vampire squid” — published internal documents showing executives’ deliberations about how to handle dissemination of a New York Post story based on files from a laptop stolen from Hunter Biden.The move rankled some former Twitter executives, including the company’s former head of trust and safety, Yoel Roth, who said publicizing unredacted documents was “fundamentally unacceptable.” (Musk later conceded, “I think we should have excluded some email addresses.”)“It’s like a cake that was dropped on the table and it looks more or less fine, but inside it’s all blown up.” — Vladislav Inozemtsev, the Washington-based director of the Center for Post-Industrial Studies, a Russian research group, on the state of the Russian economy following sanctions and an exodus of Western firms.The week ahead Politics, inflation data and a trickle of earnings reports will be in focus this week. Here’s what to look for:Tomorrow: A key Senate seat is up for grabs in the Georgia runoff election. Early-voting tallies have smashed state records.Wednesday: New data on the health of the world’s two largest economies will be published, with U.S. consumer credit and China trade data scheduled for release.Thursday: Costco and Broadcom release quarterly results.Friday: The University of Michigan Consumer Sentiment Index and Producer Price Index data are set to come out. China will also release a fresh batch of inflation data.THE SPEED READ DealsOne of the Democratic commissioners at the F.T.C. reportedly favors a less-confrontational approach to Microsoft’s $69 billion takeover of Activision Blizzard, potentially undercutting efforts to block the deal. (New York Post)The private equity firm CVC is said to be weighing options, including a sale, of the computer accessories maker Razer, less than a year after buying the business. (Bloomberg)Assa Abloy will sell its Emtek and Yale security brands to Fortune Brands Home & Security for $800 million. (Reuters)PolicyMeta faces a trio of E.U. privacy fines that could exceed $2 billion, a record. (Politico)The European Commission’s president, Ursula von der Leyen, said that Europe needed to overhaul its public investment rules so its firms could better compete against American counterparts who receive Inflation Reduction Act funding. (FT)New Zealand plans to force Meta’s Facebook and Google to pay news publishers for the content hosted on their platforms, taking a cue from Australia and Canada. (WSJ)Best of the restIt’s not just Big Tech: Big media companies are cutting jobs, too. (WSJ)“Goblin mode,” an Elon Musk favorite, was named Oxford Languages’ 2022 word of the year. (NYT)Activision Blizzard game testers unanimously voted to form a union. (Reuters)“The 4-day week: does it actually work?” (FT)We’d like your feedback! Please email thoughts and suggestions to dealbook@nytimes.com. More