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    What the F.A.A. Bill Means for Travelers

    The legislation, which funds federal aviation programs for the next five years, cements new passenger protections, adds new routes and lets the T.S.A. continue to expand facial recognition programs. Here’s what you need to know.Automatic refunds for significant flight disruptions, fee-free family seating and accessibility improvements.Those are among the benefits for travelers in the bill to reauthorize the Federal Aviation Administration for five more years, which Congress is expected to pass. After months of back and forth, and several short-term extensions, it will then head to President Biden’s desk to be signed into law.The F.A.A. oversees all plane traffic in the United States, and the bill, which Mr. Biden has signaled he will sign, grants $105 billion to the agency and $738 million to the National Transportation Safety Board. In addition to strengthening passenger protections, it will pay for airport infrastructure, salaries and safety programs, and take aim at the air traffic controller shortage.Geoff Freeman, the president and chief executive of the U.S. Travel Association, called the renewal “a big step toward vastly improving the travel experience.”We are having trouble retrieving the article content.Please enable JavaScript in your browser settings.Thank you for your patience while we verify access. If you are in Reader mode please exit and log into your Times account, or subscribe for all of The Times.Thank you for your patience while we verify access.Already a subscriber? Log in.Want all of The Times? Subscribe. More

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    Boeing Engine Cover on Southwest Plane Falls Off

    The plane returned safely to Denver on Sunday after the crew reported that the cover came apart during takeoff and struck a wing flap. No injuries were reported.A Southwest Airlines flight safely returned to Denver International Airport on Sunday after the engine cover of a Boeing 737-800 fell off during takeoff and struck the wing flap, the Federal Aviation Administration said.Flight 3695 was headed to Houston but returned to the Denver airport around 8:15 a.m. after the crew reported the engine cowling, or cover, fell off.The plane, which had 135 passengers and five crew members, was towed back to the gate. The F.A.A. said it would investigate.In a statement, Southwest Airlines said its maintenance teams were reviewing the aircraft. Southwest said the passengers boarded another plane and arrived at William P. Hobby Airport in Houston approximately three hours behind schedule.“We apologize for the inconvenience of their delay, but place our highest priority on ultimate safety for our customers and employees,” the statement said.A video taken from a window near the plane’s wing posted on social media showed a blue cowling peeling off the engine and twisting in the wind as the plane moved down a runway before a large portion of it eventually fell off.“Let’s go ahead and declare an emergency for Southwest 3695 and we’d like an immediate return,” a crew member said, according to radio transmissions with an air traffic controller. “We’ve got a piece of the engine cowling hanging off.”The incident happened during a time of increased scrutiny about other commercial air travel episodes, starting with the harrowing Jan. 5 emergency on Alaska Airlines Flight 1282 in which a panel known as a door plug blew off a new Boeing 737 Max 9, delivered to the airline just months earlier.No one died but it triggered investigations into Boeing’s Max 9 and raised questions about quality control problems in its plane production.Then came a string of eight episodes last month involving United Airlines aircraft in a two-week span.Maintenance issues, loose tires and missing panels were among the issues afflicting six Boeing and two Airbus jets. A safety expert said such cases were typical and were being “falsely conflated with Boeing’s troubles.” More

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    You Don’t Have to Freak Out About Boeing Planes

    “Ah, it’s a Boeing Max,” I exclaimed to my travel companions after we boarded our plane a few weeks ago. I looked to see if we were seated next to a hidden door plug panel like the one that blew out on Alaska Airlines Flight 1282 in January. We weren’t, but joining a trend on social media, we cracked a few jokes at Boeing’s expense: “Maybe they can charge extra, saying it’s potentially an even bigger window seat.”The Federal Aviation Administration recently informed the passengers on that ill-fated Alaska Airlines flight that they may have been crime victims. The agency hasn’t explained why, but Boeing has told the Senate that it cannot find documentation of exactly how the door plug was removed and reinstalled, even though the company acknowledged it is supposed to have kept such records. Facing all this, the company announced last week that it was replacing its chief executive. But the bad news wasn’t over: On Thursday, a New York Times investigation reported a disturbing pattern of sloppy safety procedures and dangerous cost-cutting. One expert who had spent more than a decade at Boeing told The Times, “The theme is shortcuts everywhere — not doing the job right.”Is it any wonder that some travelers are trying to avoid Boeing planes? Kayak, the travel booking site, noticed an uptick in the number of people trying to weed them out; it recently made that search filter more prominent and even added an option to specifically avoid certain models.Boeing’s problems, great as they are, are just one reason that consumers might be wary of taking flight. United Airlines now also faces scrutiny for a series of safety incidents, although many experts say the issues there do not appear to be systemic. The biggest danger of all may be understaffed air traffic controllers and overstuffed runways, which lead to far too many near misses.Personally, I am not worried about flying and other than cracking some ill-advised jokes, I have not changed my behavior. That’s why I hadn’t bothered to check whether I’d be flying on a Boeing Max, or any type of Boeing plane, until after I boarded.The trajectory of Boeing as a corporation, however, is another matter. It’s going to take a lot more than a shuffle at the top to fix that company’s problems. But the fact that Boeing managed to cut as many corners as it did is testament to the layers and layers of checks, redundancies and training that have been built into the aviation industry. Aviation safety is so robust because we made it so.We are having trouble retrieving the article content.Please enable JavaScript in your browser settings.Thank you for your patience while we verify access. If you are in Reader mode please exit and log into your Times account, or subscribe for all of The Times.Thank you for your patience while we verify access.Already a subscriber? Log in.Want all of The Times? Subscribe. More

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    United Airlines Faces Closer F.A.A. Scrutiny After Safety Incidents

    The carrier, which has experienced several recent mishaps, told employees to expect a review by federal regulators in coming weeks.The Federal Aviation Administration will scrutinize United Airlines’ operations more closely in coming weeks after a spate of recent safety incidents, the airline told employees in a memo on Friday.“We will begin to see more of an F.A.A. presence in our operation as they begin to review some of our work processes, manuals and facilities,” Sasha Johnson, a vice president of corporate safety at the airline, said in the memo. “We welcome their engagement and are very open to hear from them about what they find and their perspective on things we may need to change to make us even safer.”In some of the incidents, which United has said were unrelated, a plane veered off a runway, another arrived at its destination with a panel missing from its body, another lost a tire after takeoff and an engine caught fire after ingesting plastic wrapping.The F.A.A. said in a statement that it “routinely” monitored airline operations. The agency said it “focuses on an airline’s compliance with applicable regulations; ability to identify hazards, assess and mitigate risk; and effectively manage safety.”In the United memo, Ms. Johnson said the agency would “also pause a variety of certification activities for a period of time.”United’s chief executive, Scott Kirby, sought to reassure customers this week that the airline was taking safety seriously after the incidents.“I want you to know that these incidents have our attention and have sharpened our focus,” he said in an email to customers. “Our team is reviewing the details of each case to understand what happened and using those insights to inform our safety training and procedures across all employee groups.”Experts caution against drawing sweeping conclusions from the episodes, which are concerning but are common in aviation and often unreported by the media. More

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    United Airlines Flight Missing an External Panel Lands Safely

    No one realized that the panel from the plane, a Boeing 737-800, was missing until it had landed safely, the airline said.A United Airlines flight that took off on Friday morning from San Francisco International Airport landed in Oregon missing an external panel, the Federal Aviation Administration said.The panel was found to be missing after the plane, a Boeing 737-800, landed safely at its scheduled destination at Rogue Valley International Medford Airport in Oregon and parked at a gate, United Airlines said in a statement. It was unclear when or how the panel went missing.According to the airline, there was no indication of any damage to the plane during the flight, and the aircraft did not declare an emergency on its way to the Medford airport.“We’ll conduct a thorough examination of the plane and perform all the needed repairs before it returns to service,” the airline said. “We’ll also conduct an investigation to better understand how this damage occurred.”The plane was carrying 139 passengers and a crew of six, according to United Airlines. No injuries were reported.The plane has been in service for more than 25 years, and it was from a previous generation of 737 aircraft, according to Airfleets.net, a website that tracks aircraft information. The airport briefly paused operations to inspect the runway, and resumed flights after no debris was found on the airfield, Amber Judd, the director of the Medford airport, said in an email.Boeing referred questions about the flight to United Airlines. The F.A.A. said it planned to investigate the episode.The discovery of the missing panel on Friday came as Boeing has faced heavy scrutiny in recent weeks after a door-sized section blew off a Boeing 737 Max 9 Alaska Airlines flight in January just minutes after it had taken off from Portland, Ore. There were no major injuries during the flight, but the frightening episode, which was recorded on video, prompted government officials to look into quality control at Boeing.After the January flight, the F.A.A. began a six-week audit of Boeing, which found “multiple instances” in which the plane maker had failed to follow through with quality-control requirements.Since then, there have been a number of issues with flights on Boeing aircraft.On March 8, a United Airlines flight that had landed at George Bush Intercontinental Airport in Houston rolled into the grass as the plane, a Boeing 737, exited onto the taxiway, according to the F.A.A.In February, a Madrid-bound American Airlines flight, a Boeing 777, diverted to Boston Logan International Airport with a cracked windshield shortly after it had departed from Kennedy International Airport in New York. More

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    FAA Audit of Boeing’s 737 Max Production Found Dozens of Issues

    The company failed 33 of 89 audits during an examination conducted by the Federal Aviation Administration after a panel blew off an Alaska Airlines jet in January.A six-week audit by the Federal Aviation Administration of Boeing’s production of the 737 Max jet found dozens of problems throughout the manufacturing process at the plane maker and one of its key suppliers, according to a slide presentation reviewed by The New York Times.The air-safety regulator initiated the examination after a door panel blew off a 737 Max 9 during an Alaska Airlines flight in early January. Last week, the agency announced that the audit had found “multiple instances” in which Boeing and the supplier, Spirit AeroSystems, failed to comply with quality-control requirements, though it did not provide specifics about the findings.The presentation reviewed by The Times, though highly technical, offers a more detailed picture of what the audit turned up. Since the Alaska Airlines episode, Boeing has come under intense scrutiny over its quality-control practices, and the findings add to the body of evidence about manufacturing lapses at the company.For the portion of the examination focused on Boeing, the F.A.A. conducted 89 product audits, a type of review that looks at aspects of the production process. The plane maker passed 56 of the audits and failed 33 of them, with a total of 97 instances of alleged noncompliance, according to the presentation.The F.A.A. also conducted 13 product audits for the part of the inquiry that focused on Spirit AeroSystems, which makes the fuselage, or body, of the 737 Max. Six of those audits resulted in passing grades, and seven resulted in failing ones, the presentation said.At one point during the examination, the air-safety agency observed mechanics at Spirit using a hotel key card to check a door seal, according to a document that describes some of the findings. That action was “not identified/documented/called-out in the production order,” the document said.We are having trouble retrieving the article content.Please enable JavaScript in your browser settings.Thank you for your patience while we verify access. If you are in Reader mode please exit and log into your Times account, or subscribe for all of The Times.Thank you for your patience while we verify access.Already a subscriber? Log in.Want all of The Times? Subscribe. More

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    Boeing Faces Justice Dept. Review Over Max 9 Incident

    The department is looking into whether the blowout of a door panel in January violated a 2021 settlement after two fatal plane crashes.The Justice Department is reviewing whether an early January incident in which a part of a Boeing plane blew out in midflight violated a 2021 agreement to settle a criminal charge against the company, according to a person familiar with the review.Boeing agreed to pay more than $2.5 billion to settle the charge, which stemmed from two fatal crashes of its 737 Max 8 planes. The deal, reached in the final weeks of the Trump administration, was criticized at the time as being too lenient on the company.Under the terms, Boeing agreed to compensate the families of the crash victims as well as the airlines affected by the grounding of the planes. The Justice Department agreed to drop a criminal charge that was based on the actions of two employees who had withheld information from the F.A.A.Last month, a panel in the fuselage of a larger Max 9 blew out at an altitude of 16,000 feet shortly after takeoff from Portland, Ore., exposing passengers to deafening wind. There were no serious injuries, but the incident could have been catastrophic had it occurred minutes later, at a higher altitude. The panel is known as a “door plug,” which is used to cover a gap left by an unneeded exit door.The Justice Department review was reported earlier by Bloomberg.The episode in January reignited the intense scrutiny and criticism that Boeing faced after crashes in Indonesia in late 2018 and Ethiopia in early 2019 killed a combined 346 people. The Max 8 and Max 9 were banned from flying globally days after the second crash. Since the jetliners started flying again in late 2020, they have carried out several million flights worldwide.The weight of the crisis appeared to be lifting before the January incident. A preliminary report from the National Transportation Safety Board suggested that the plane in that episode may have left Boeing’s factory without bolts needed to secure the panel. The Federal Aviation Administration immediately grounded nearly 200 Max 9 jets in the United States, pending inspections. Flights using the plane have since resumed.The F.A.A. also increased inspections of the Washington State factory where Boeing makes the Max. On Wednesday, the agency gave the company 90 days to put together a plan to improve quality control.“Boeing must commit to real and profound improvements,” the F.A.A.’s administrator, Mike Whitaker, said in a statement announcing the deadline. “Making foundational change will require a sustained effort from Boeing’s leadership, and we are going to hold them accountable every step of the way, with mutually understood milestones and expectations.”Earlier in the week, a group of F.A.A. experts released a long-awaited report stemming from the Max crashes, and it found that Boeing’s safety culture was still lacking, despite improvements in recent years. More

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    Boeing Suspends Financial Outlook as It Focuses on Safety

    The manufacturer is under pressure to improve quality control after a panel blew off a 737 Max 9 plane during an Alaska Airlines flight this month.Boeing on Wednesday said that it would not provide a full-year financial forecast, the clearest indication yet that the company is trying to assure customers that it is prioritizing safety amid growing concerns about its popular 737 Max jets.Even as it announced its quarterly earnings, the company chose to focus instead on discussing quality control. Boeing is trying to stem the fallout from an incident less than four weeks ago in which a hole blew open on an Alaska Airlines 737 Max 9 plane shortly after takeoff.“While we often use this time of year to share or update our financial and operational objectives, now is not the time for that,” Boeing’s chief executive, Dave Calhoun, wrote in a message to employees. “We will simply focus on every next airplane while doing everything possible to support our customers, follow the lead of our regulator and ensure the highest standard of safety and quality in all that we do.”With the Jan. 5 incident still under investigation by federal officials, Boeing executives had been grappling with how much to emphasize its efforts to improve safety while also reassuring shareholders about its financial performance. Quality concerns have taken on new urgency after news accounts, including a report in The New York Times, that Boeing workers opened and reinstalled the panel that blew off the plane, known as a door plug.The incident terrified passengers and forced the pilots to make an emergency landing in Portland, Ore. It renewed concerns among some aviation experts that Boeing has long focused too much on increasing profits and enriching shareholders through buybacks and dividends and not enough on engineering and safety. Experts raised similar concerns after two accidents on the 737 Max 8 killed nearly 350 people in 2018 and 2019.The effects of the incident on Boeing’s financial performance are not yet known: The results it announced on Wednesday were for the three months that ended Dec. 31.In its earnings release on Wednesday, the company said it was producing 737 Max jets at a rate of 38 per month at the end of the year. It had hoped to increase that rate to 42 per month this year.But the Federal Aviation Administration said last week that it was limiting Boeing’s ability to increase production of all 737 Max planes, including approving any additional assembly lines, until the company proved that it had resolved its quality control issues.The company said Wednesday that it lost $30 million in the fourth quarter, an improvement from a loss of $663 million in the same period a year earlier. Revenue rose to $22 billion, from about $20 billion a year earlier.The National Transportation Safety Board is expected in the coming days to release a preliminary report on the Alaska Airlines incident. More