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    Facebook whistleblower accuses firm of serially misleading over safety

    FacebookFacebook whistleblower accuses firm of serially misleading over safety Frances Haugen filed at least eight complaints against the company regarding its approach to safety Dan Milmo Global technology editorTue 5 Oct 2021 07.50 EDTLast modified on Tue 5 Oct 2021 10.23 EDTThe Facebook whistleblower, Frances Haugen, who testifies at the US Congress on Tuesday, has filed at least eight complaints with the US financial watchdog accusing the social media company of serially misleading investors about its approach to safety and the size of its audience.The complaints, published online by the news programme 60 Minutes late on Monday, hours before Haugen’s testimony to US senators at 10am EDT (3pm BST), are based on tens of thousands of internal documents that Haugen copied shortly before she quit Facebook in May.The complaints and testimony from Haugen, who stepped forward on Sunday as the source of a damning series of revelations in the Wall Street Journal, are taking place against a backdrop of operational chaos for Facebook, whose platforms, including Instagram and WhatsApp, went offline around the world for nearly six hours on Monday.The first whistleblower complaint filed to the US Securities and Exchange Commission relates to the 6 January riots in Washington, when crowds of protesters stormed the Capitol, and alleges that Facebook knowingly chose to permit political misinformation and contests statements made by its chief executive, Mark Zuckerberg, to the contrary.“Our anonymous client is disclosing original evidence showing that Facebook … has, for years past and ongoing, violated US securities laws by making material misrepresentations and omissions in statements to investors and prospective investors,” the sweeping opening statement reads, “including, inter alia, through filings with the SEC, testimony to Congress, online statements and media stories.”The complaints against Facebook, which reflect a series of reports in the Wall Street Journal in recent weeks, also cover:
    The company’s approach to hate speech.
    Its approach to teenage mental health.
    Its monitoring of human trafficking.
    How the company’s algorithms promoted hate speech.
    Preferential disciplinary treatment for VIP users.
    Promoting ethnic violence.
    Failing to inform investors about a shrinking user base in certain demographics.
    The first complaint, regarding 6 January, contests testimony given to Congress in March by Facebook’s founder and chief executive, Mark Zuckerberg, in which he stated that: “We remove language that incites or facilitates violence, and we ban groups that proclaim a hateful and violent mission.”The complaint rebuts this, claiming that the company’s own records show it “knowingly chose to permit political misinformation and violent content/groups and failed to adopt or continue measures to combat these issues, including as related to the 2020 US election and the 6 January insurrection, in order to promote virality and growth on its platforms.”According to one internal Facebook document quoted in the complaints, the company admits: “For example, we estimate that we may action as little as 3-5% of hate [speech] and ~0.6% of V&V [violent and inciting content] on Facebook.”A complaint also alleges that Facebook misrepresented its “reach and frequency”, which are key metrics for the advertisers who provide the majority of Facebook’s revenue. That included concealing a decline in the key demographic of young users, the complaint stated. “During Covid, every cohort’s use of Facebook increased, except for those 23 and under, which continued to decline,” the complaint said.“For years, Facebook has misrepresented core metrics to investors and advertisers including the amount of content produced on its platforms and growth in individual users,” it said, adding this applied particularly in “high-value demographics” such as US teenagers.Facebook has been approached for comment.The human trafficking complaint alleges that Facebook and its photo-sharing app, Instagram, were aware in 2019 that the platforms were being used to “promote human trafficking and domestic servitude”. The hate speech complaint quotes another internal document that states: “We only take action against approximately 2% of the hate speech on the platform.” The teen health complaint focuses on the most damaging allegation from the WSJ series: that Instagram knew the app caused anxiety about body image among teenage girls.A complaint about Facebook’s approach to algorithms alleges that a tweak to the app’s News Feed product – a key part of users’ interaction with the app – led to the prioritisation of divisive content, while the complaint about ethnic violence contains an excerpt from an internal study that claims “in the Afghanistan market, the action rate for hate speech is worryingly low”.Facebook has issued a series of statements downplaying Haugen’s document leaks, saying: its Instagram research showed that many teens found the app helpful; it was investing heavily in security at the expense of its bottom line; polarisation had been growing in the US for decades before Facebook appeared; and the company had “made fighting misinformation and providing authoritative information a priority”.Responding to accusations that Facebook had misled the public and regulators, the company said: “We stand by our public statements and are ready to answer any questions regulators may have about our work.”TopicsFacebookSocial mediaUS CongressUS politicsDigital mediaSocial networkingnewsReuse this content More

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    Facebook whistleblower to claim company contributed to Capitol attack

    US Capitol attackFacebook whistleblower to claim company contributed to Capitol attackFormer employee is set to air her claims and reveal her identity in an interview airing Sunday night on CBS 60 Minutes Edward HelmoreSun 3 Oct 2021 13.13 EDTLast modified on Sun 3 Oct 2021 13.15 EDTA whistleblower at Facebook will say that thousands of pages of internal company research she turned over to federal regulators proves the social media giant is deceptively claiming effectiveness in its efforts to eradicate hate and misinformation and it contributed to the January 6 attack on the Capitol in Washington DC.The former employee is set to air her claims and reveal her identity in an interview airing Sunday night on CBS 60 Minutes ahead of a scheduled appearance at a Senate hearing on Tuesday.In an internal 1,500-word memo titled Our position on Polarization and Election sent out on Friday, Facebook’s vice-president of global affairs, Nick Clegg, acknowledged that the whistleblower would accuse the company of contributing to the 6 January Capitol riot and called the claims “misleading”.The memo was first reported by the New York Times.The 6 January insurrection was carried out by a pro-Trump mob that sought to disrupt the election of Joe Biden as president. The violence and chaos of the attack sent shockwaves throughout the US, and the rest of the world, and saw scores of people injured and five die.Clegg, a former former UK deputy prime minister, said in his memo that Facebook had “developed industry-leading tools to remove hateful content and reduce the distribution of problematic content. As a result, the prevalence of hate speech on our platform is now down to about 0.05%.”He said that many things had contributed to America’s divisive politics.“The rise of polarization has been the subject of swathes of serious academic research in recent years. In truth, there isn’t a great deal of consensus. But what evidence there is simply does not support the idea that Facebook, or social media more generally, is the primary cause of polarization,” Clegg wrote.The memo comes two weeks after Facebook issued a statement on its corporate website hitting back against a series of critical articles in the Wall Street Journal.TopicsUS Capitol attackFacebookSocial networkingUS politicsnewsReuse this content More

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    Australian journalist Jonathan Swan wins Emmy for his viral interview with Donald Trump

    Emmys 2021Australian journalist Jonathan Swan wins Emmy for his viral interview with Donald Trump The Axios political reporter, whose facial expressions launched a meme, grilled the US president on his response to Covid and fact-checked his misleading statements Amanda MeadeWed 29 Sep 2021 00.57 EDTLast modified on Wed 29 Sep 2021 01.36 EDTAustralian journalist Jonathan Swan has won an Emmy award for his widely acclaimed interview with Donald Trump in which he bluntly fact-checked the president’s misleading statements.In August last year the national political correspondent at the Axios news site grabbed international headlines when he doggedly but politely questioned the US president about his response to the Covid-19 pandemic.“I’m deeply honoured to have won this award, and grateful for the gifted, generous team who helped make the interview a great piece of journalism,” Swan told Guardian Australia after winning the Emmy award for outstanding edited interview.Who is Jonathan Swan, the reporter who grilled Trump? And what do kangaroos have to do with it?Read moreSwan’s myriad facial expressions during the Axios on HBO interview also attracted the attention of social media, launching a popular meme.The #NewsEmmys Award for Outstanding Edited Interview goes to “President Donald J. Trump: An interview,” @HBO @axios. pic.twitter.com/E5uMmHhKvp— News & Documentary Emmys (@newsemmys) September 29, 2021
    The 36-year-old had Trump shuffling through his papers as he put him on the spot about the death toll in the US.“Well, right here, United States is lowest in numerous categories,” Trump said. “We’re lower than the world.”Swan: “Lower than the world? Oh, you’re doing death as a proportion of cases. I’m talking about death as a proportion of population.”00:59Another part of the interview which was startling was Trump’s claim that he had “done more” to improve the lives of black people in the US than the late civil rights leader John Lewis.Ben Smith wrote in the New York Times that it was “perhaps the best interview of Mr Trump’s term”.Congratulations to @jonathanvswan and #AxiosOnHBO on an #Emmy win!!!!So proud to make this show with @perripeltz and the team @axios @HBODocs @DCTVny We’re back on the air 6pm Sunday night! Tune in! @HBO https://t.co/0sQCMAEjGR— Matt O’Neill (@MattODocs) September 29, 2021
    Swan is a former Sydney Morning Herald journalist who moved to the US in 2014, and is the son of ABC health editor Dr Norman Swan.So proud of my son @jonathanvswan winning an Emmy just now. Fabulous work. I love you.— Norman Swan (@normanswan) September 29, 2021
    Father and son have been covering the coronavirus for almost two years, albeit from different perspectives and on different sides of the world.Norman and health reporter Tegan Taylor host the hugely popular Coronacast podcast on ABC.Jonathan achieved early success in Australia, winning the prestigious Wallace Brown young achiever award for journalism in 2014 after a string of scoops about the questionable use of taxpayer funds by politicians, which led to an overhaul of the rules governing parliamentary entitlements and expenses. The judges commended his “dogged determination”.All the best reactions of @jonathanvswan as he listened to @realDonaldTrump’s responses. Which is your favorite? @axios #ItIsWhatItIs pic.twitter.com/TWL5bOvESX— Joel Lawson (@JoelLawsonDC) August 4, 2020
    The 42nd Annual News and Documentary Emmy Awards were announced by the National Academy of Television Arts & Sciences in New York on Tuesday night US time.TopicsEmmys 2021Australian mediaTrump administrationUS politicsAustralian Broadcasting CorporationHBOTelevision industrynewsReuse this content More

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    How They Failed: California Republicans, Media Critics and Facebook

    In a special Opinion Audio bonanza, Jane Coaston (The Argument), Ezra Klein (The Ezra Klein Show) and Kara Swisher (Sway) sit down to discuss what went wrong for the G.O.P. in the recall election of Gov. Gavin Newsom of California. “This was where the nationalization of politics really bit back for Republicans,” Jane says. The three hosts then debate whether the media industry’s criticism of itself does any good at all. “The media tweets like nobody’s watching,” Ezra says. Then the hosts turn to The Wall Street Journal’s revelations in “The Facebook Files” and discuss how to hold Facebook accountable. “We’re saying your tools in the hands of malevolent players are super dangerous,” Kara says, “but we have no power over them whatsoever.”And last, Ezra, Jane and Kara offer recommendations to take you deep into history, fantasy and psychotropics.[You can listen to this episode of “The Argument” on Apple, Spotify or Google or wherever you get your podcasts.]Read more about the subjects in this episode:Jane Coaston, Vox: “How California conservatives became the intellectual engine of Trumpism”Ezra Klein: “Gavin Newsom Is Much More Than the Lesser of Two Evils” and “A Different Way of Thinking About Cancel Culture”Kara Swisher: “The Endless Facebook Apology,” “Don’t Get Bezosed,” “The Medium of the Moment” “‘They’re Killing People’? Biden Isn’t Quite Right, but He’s Not Wrong.” and “The Terrible Cost of Mark Zuckerberg’s Naïveté”(A full transcript of the episode will be available midday on the Times website.)Photographs courtesy of The New York TimesThoughts? Email us at argument@nytimes.com or leave us a voice mail message at (347) 915-4324. We want to hear what you’re arguing about with your family, your friends and your frenemies. (We may use excerpts from your message in a future episode.)By leaving us a message, you are agreeing to be governed by our reader submission terms and agreeing that we may use and allow others to use your name, voice and message.This episode was produced by Phoebe Lett, Annie Galvin and Rogé Karma. It was edited by Stephanie Joyce, Alison Bruzek and Nayeema Raza. Engineering, music and sound design by Isaac Jones and Sonia Herrero. Fact-checking by Kate Sinclair, Michelle Harris and Kristin Lin. Audience strategy by Shannon Busta. Special thanks to Matt Kwong, Daphne Chen and Blakeney Schick. More

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    How Putin’s Propaganda System Keeps Him in Power

    Elections in Russia are always tricky for the Kremlin. Offer too much choice, and citizens may pick the wrong candidates. Offer too little, and the underlying authoritarianism of the regime becomes grimly apparent.This year, for the parliamentary elections that began on Friday and end on Sunday, President Vladimir Putin is not taking any chances. From the moment Aleksei Navalny, the opposition leader and the Kremlin’s best-known critic, returned to the country in January, the president has overseen a wave of repression.Scores of independent media outlets have been labeled foreign agents, hobbling their activities, and opposition figures have either been banned from political activity or intimidated into exile. Mr. Navalny is in jail, most of his closest associates have left the country and his organization has been disbanded. The opposition is in tatters.There has been no sustained outcry within the country against these moves. Mr. Putin’s approval ratings remain solid, and the election is likely to return a majority for his party, United Russia. The system grinds on.At the heart of the Kremlin’s continued social and political control sits the Russian media. A sprawling network of television stations and newspapers, often lurid in style and spurious in content, the Kremlin’s propaganda system is a central pillar of Mr. Putin’s power. Against all the dissent and discontent with his regime, inside and outside the country, it acts as an impermeable shield. Combined with repression, it is how he wins.Nearly all of Russia’s television stations and newspapers are under state control. Some, like REN TV, are owned by private companies with links to the Kremlin. Others, like Rossiya and Channel One, are state-owned and often deliver outright propaganda as the news.Behind the scenes, Mr. Putin’s accomplices — like Alexei Gromov, who as deputy chief of staff in the presidential administration oversees the media — carefully manage the message. Failures are downplayed, criticism avoided and, at every turn, praise heaped on the president, who is cast as a sensible and wise leader.This machine doesn’t need coercion. An army of reporters, editors and producers, happy to toe any political line in return for promotion and payment, churns out an endless stream of fawning accounts of Mr. Putin, the prime minister and influential regional governors. Conformists and careerists, these journalists are not blind to the realities of contemporary Russia. But they choose to work on the side of the winners.Funded to the tune of billions of dollars by those close to Mr. Putin, the media preys on the population’s worst fears. The threats of economic disaster and territorial disintegration, in a country that suffered both in the 1990s, are constantly invoked: Only loyalty to the Kremlin can keep the monsters at bay. The European Union, Britain and the United States are portrayed as sites of moral decay, rife with political instability and impoverishment.In a country where 72 percent of the population doesn’t have a passport and where the financial means to travel abroad remain generally out of reach, such messages find a receptive audience.This wall-to-wall coverage has profound effects on public opinion. In 2008, as conflict between Russia and neighboring Georgia escalated, the media went into overdrive, depicting Georgia as a haven of anti-Russian activity intent on violence. The results were stunning: A year later, after the war ended, 62 percent of Russians considered Georgia, a small republic in the south Caucasus, to be Russia’s main enemy.Now ruled by a government more friendly to Russia, Georgia has largely disappeared from state television. The view of it as the main enemy has steadily dropped and is now held by just 15 percent of Russians.Both broadcast and print are comprehensively under the Kremlin’s control. So too, nearly, is the internet. Ten years ago, social networks helped bring people to the streets in protest against rigged parliamentary elections. Since then, a set of technological and legislative measures — tapping users’ phones and computers, introducing criminal charges for content labeled “extremist” and curtailing the independence of Russia’s biggest tech company, Yandex — have turned the internet into heavily policed terrain. A social media post can cost a few years in prison.But that’s not the whole story. The great success of Mr. Navalny’s film about Mr. Putin’s alleged mansion by the Black Sea, which has been watched by at least 118 million people since it was released in January, shows that the state’s domination over the media is not enough to prevent undesired content from reaching ordinary Russians. No matter how extensively the Kremlin intervenes in internet platforms — through bots, paid trolls and law enforcement — it remains possible to spread information injurious to the regime.There are still a few independent local and nationwide media outlets in Russia. Though they can hardly compete with state-funded television channels and newspapers, they are able to reach a sizable slice of the population.Meduza, for example, one of Russia’s most respected independent news outlets, draws millions of readers to its website a year, and MediaZona, an independent outlet that focuses on corruption and the misuse of law enforcement powers, added more than two million readers earlier this year through its coverage of Mr. Navalny’s trial. TV Rain, an independent television channel, manages to command the attention of 2.3 million viewers.This success, however small and circumscribed, proved too much for Mr. Putin — and he turned to repression. Through the “foreign agent law,” introduced in 2012 and initially aimed at foreign-funded media such as Voice of America and Radio Free Europe, the Kremlin has been able to decimate the ranks of independent media. Six outlets were given the designation this year, along with 19 journalists. For the smaller publications, it was the end. Bigger outlets, including Meduza, are scrapping for survival.The situation, though bleak, is not lost. Independent journalists and outlets continue to find a way to operate, inventively sidestepping the constraints cast on them by the Kremlin through canny crowdfunding and humor. In this, they offer an example to other independent journalists around the world fighting to keep authoritarian politicians accountable.Even so, Mr. Putin’s media method — propaganda on one hand, repression on the other — continues to bear fruit. Faced with a stagnant economy, an aging population and simmering discontent, it surely can’t go on forever. But, for now, it’s working.Ilya Yablokov is a lecturer in journalism and digital media at Sheffield University, England, the author of “Fortress Russia: Conspiracy Theories in the Post-Soviet World,” and co-author of “Russia Today and Conspiracy Theories: People, Power, Politics on RT.”The Times is committed to publishing a diversity of letters to the editor. We’d like to hear what you think about this or any of our articles. Here are some tips. And here’s our email: letters@nytimes.com.Follow The New York Times Opinion section on Facebook, Twitter (@NYTopinion) and Instagram. More