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    What Should Boeing Do to Fix its Longstanding Problems?

    DealBook asked experts in company culture, aviation, and leadership for actions the manufacturer could take to restore public trust.As far as signs of trouble in a company go, a hole blowing through the wall of one of its airplanes at 16,000 feet is not subtle.So it was not a surprise that the Boeing chief executive, Dave Calhoun, spent most of the company’s fourth-quarter earnings call on Wednesday focused on safety. “We caused the problem, and we understand that,” he said of the Jan. 5 incident.Mr. Calhoun said the company had instituted additional quality controls and paused production for a day to focus on safety and quality. But Boeing’s issues span decades, and some aviation and management experts have long suggested they go deeper than processes, pointing instead to a shift in the company’s culture that put finances ahead of engineering. Fixing that may require more drastic measures.“What Calhoun and his team need to do requires both a leap of faith from the way they’ve been doing business and some kind of viable, credible courage,” said Nancy Koehn, a historian at Harvard Business School who focuses on crisis leadership.DealBook asked experts in company culture, aviation, and management for actions Boeing could take to try and fix its longstanding problems.Design a completely new plane. The 737 Max, the workhorse of the Boeing fleet, was introduced in 1968. “They’ve been putting in new components, but I think they need a whole new aircraft design based on all the lessons learned about aeronautics in the last 60 years,” said Bill George, the former chief executive of Medtronic and an executive fellow at Harvard Business School who has written two case studies on Boeing. “They may have to cut their dividend so the cash doesn’t go out the door and spend the money to design new aircraft,” said Mr. George, who added that Boeing should stop stock buybacks. Mr. Calhoun has said that Boeing would not deliver its next all-new aircraft until the mid-2030s.We are having trouble retrieving the article content.Please enable JavaScript in your browser settings.Thank you for your patience while we verify access. If you are in Reader mode please exit and log into your Times account, or subscribe for all of The Times.Thank you for your patience while we verify access.Already a subscriber? Log in.Want all of The Times? Subscribe. More

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    How to Give Senators Courage

    AdvertisementContinue reading the main storyOpinionSupported byContinue reading the main storylettersHow to Give Senators CourageA reader suggests that term limits might help. Also: Online incivility.Jan. 31, 2021, 12:00 p.m. ETTwo of the few Republican senators willing to defy President Trump: Mitt Romney, left, and John McCain.Credit…Brooks Kraft/Corbis, via Getty ImagesTo the Editor:Peter Beinart argues that older senators are more likely to show political courage (“The Few Courageous Senators,” Op-Ed, Jan. 16), so “Americans should elect more who are near the end of their political careers.”He may be right that older senators are more concerned with their place in history, rather than short-term political advantage. But Mr. Beinart does not mention the obvious solution to our dysfunctional Senate: Term limits might give all senators more courage.If all senators know that they are “near the end of their political careers,” they might be willing to vote their conscience, instead of cowering to avoid a tough re-election challenge. They would be compelled to think about their place in history now, rather than wait until they are septuagenarians or octogenarians.Chris RasmussenHighland Park, N.J.Cruelty in the Chat Box  Credit…Hokyoung KimTo the Editor:Re “When the Online Troll Is a Co-Worker” (Business, Jan. 25):Another work-from-home platform that invites misuse is the videoconference, and its irresistible chat function, which typically allows for private as well as full-group messaging.Although the chat can be helpful for quick clarifications or information posting, it’s also a superconductor for everything from sidebar social exchanges to critical and sometimes cruel commentary on the participants or presenter, any of which can be inadvertently sent to everyone by mistake.It’s the virtual version of passing notes or whispered conversations: distracting, dangerous and rude. The only effective antidote is to have the host of the meeting disable the chat function.What’s next? Virtual spitballs?Raleigh MayerNew YorkThe writer is a management consultant.AdvertisementContinue reading the main story More