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    Facebook ‘tearing our societies apart’: key excerpts from a whistleblower

    FacebookFacebook ‘tearing our societies apart’: key excerpts from a whistleblower Frances Haugen tells US news show why she decided to reveal inside story about social networking firm Dan Milmo Global technology editorMon 4 Oct 2021 08.33 EDTLast modified on Mon 4 Oct 2021 10.30 EDTFrances Haugen’s interview with the US news programme 60 Minutes contained a litany of damning statements about Facebook. Haugen, a former Facebook employee who had joined the company to help it combat misinformation, told the CBS show the tech firm prioritised profit over safety and was “tearing our societies apart”.Haugen will testify in Washington on Tuesday, as political pressure builds on Facebook. Here are some of the key excerpts from Haugen’s interview.Choosing profit over the public goodHaugen’s most cutting words echoed what is becoming a regular refrain from politicians on both sides of the Atlantic: that Facebook puts profit above the wellbeing of its users and the public. “The thing I saw at Facebook over and over again was there were conflicts of interest between what was good for the public and what was good for Facebook. And Facebook, over and over again, chose to optimise for its own interests, like making more money.”She also accused Facebook of endangering public safety by reversing changes to its algorithm once the 2020 presidential election was over, allowing misinformation to spread on the platform again. “And as soon as the election was over, they turned them [the safety systems] back off or they changed the settings back to what they were before, to prioritise growth over safety. And that really feels like a betrayal of democracy to me.”Facebook’s approach to safety compared with othersIn a 15-year career as a tech professional, Haugen, 37, has worked for companies including Google and Pinterest but she said Facebook had the worst approach to restricting harmful content. She said: “I’ve seen a bunch of social networks and it was substantially worse at Facebook than anything I’d seen before.” Referring to Mark Zuckerberg, Facebook’s founder and chief executive, she said: “I have a lot of empathy for Mark. And Mark has never set out to make a hateful platform. But he has allowed choices to be made where the side-effects of those choices are that hateful, polarising content gets more distribution and more reach.”Instagram and mental healthThe document leak that had the greatest impact was a series of research slides that showed Facebook’s Instagram app was damaging the mental health and wellbeing of some teenage users, with 30% of teenage girls feeling that it made dissatisfaction with their body worse.She said: “And what’s super tragic is Facebook’s own research says, as these young women begin to consume this eating disorder content, they get more and more depressed. And it actually makes them use the app more. And so, they end up in this feedback cycle where they hate their bodies more and more. Facebook’s own research says it is not just that Instagram is dangerous for teenagers, that it harms teenagers, it’s that it is distinctly worse than other forms of social media.”Facebook has described the Wall Street Journal’s reporting on the slides as a “mischaracterisation” of its research.Why Haugen leaked the documentsHaugen said “person after person” had attempted to tackle Facebook’s problems but had been ground down. “Imagine you know what’s going on inside of Facebook and you know no one on the outside knows. I knew what my future looked like if I continued to stay inside of Facebook, which is person after person after person has tackled this inside of Facebook and ground themselves to the ground.”Having joined the company in 2019, Haugen said she decided to act this year and started copying tens of thousands of documents from Facebook’s internal system, which she believed show that Facebook is not, despite public comments to the contrary, making significant progress in combating online hate and misinformation . “At some point in 2021, I realised, ‘OK, I’m gonna have to do this in a systemic way, and I have to get out enough that no one can question that this is real.’”Facebook and violenceHaugen said the company had contributed to ethnic violence, a reference to Burma. In 2018, following the massacre of Rohingya Muslims by the military, Facebook admitted that its platform had been used to “foment division and incite offline violence” relating to the country. Speaking on 60 Minutes, Haugen said: “When we live in an information environment that is full of angry, hateful, polarising content it erodes our civic trust, it erodes our faith in each other, it erodes our ability to want to care for each other. The version of Facebook that exists today is tearing our societies apart and causing ethnic violence around the world.”Facebook and the Washington riotThe 6 January riot, when crowds of rightwing protesters stormed the Capitol, came after Facebook disbanded the Civic Integrity team of which Haugen was a member. The team, which focused on issues linked to elections around the world, was dispersed to other Facebook units following the US presidential election. “They told us: ‘We’re dissolving Civic Integrity.’ Like, they basically said: ‘Oh good, we made it through the election. There wasn’t riots. We can get rid of Civic Integrity now.’ Fast-forward a couple months, we got the insurrection. And when they got rid of Civic Integrity, it was the moment where I was like, ‘I don’t trust that they’re willing to actually invest what needs to be invested to keep Facebook from being dangerous.’”The 2018 algorithm changeFacebook changed the algorithm on its news feed – Facebook’s central feature, which supplies users with a customised feed of content such as friends’ photos and news stories – to prioritise content that increased user engagement. Haugen said this made divisive content more prominent.“One of the consequences of how Facebook is picking out that content today is it is optimising for content that gets engagement, or reaction. But its own research is showing that content that is hateful, that is divisive, that is polarising – it’s easier to inspire people to anger than it is to other emotions.” She added: “Facebook has realised that if they change the algorithm to be safer, people will spend less time on the site, they’ll click on less ads, they’ll make less money.”Haugen said European political parties contacted Facebook to say that the news feed change was forcing them to take more extreme political positions in order to win users’ attention. Describing polititicians’ concerns, she said: “You are forcing us to take positions that we don’t like, that we know are bad for society. We know if we don’t take those positions, we won’t win in the marketplace of social media.”In a statement to 60 Minutes, Facebook said: “Every day our teams have to balance protecting the right of billions of people to express themselves openly with the need to keep our platform a safe and positive place. We continue to make significant improvements to tackle the spread of misinformation and harmful content. To suggest we encourage bad content and do nothing is just not true. If any research had identified an exact solution to these complex challenges, the tech industry, governments, and society would have solved them a long time ago.”TopicsFacebookSocial networkingUS Capitol attackInstagramMental healthSocial mediaYoung peoplenewsReuse this content More

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    Amanda Gorman at Biden's inauguration reminded me: politics needs poetry

    Obama-endorsed and wearing gold-clipped braids and Oprah-gifted earrings, 22-year old poet Amanada Gorman and her poem The Hill We Climb have been the talking point of Biden’s inauguration. Her five-minute poem, which started with the question “When day comes we ask ourselves, where can we find light in this never-ending shade?”, explored grief, redemption and recovery, and wowed the world. Imperfect but fervent, it reminded us of something important: politics needs poetry.Gorman, born in 1998 in Los Angeles and raised by a mother who works as a teacher, graduated from Harvard university in 2020. She was the first US national youth poet laureate and its youngest ever inaugural poet. Owing to a speech impediment, she couldn’t pronounce the letter R until two years ago. She has described spoken word as “my own type of pathology”. Praise has overflowed for the young poet and many have celebrated her passion, beauty and poise in this historic moment that closes the door on Trump. “I honor you, @TheAmandaGorman. Thank you,” wrote the daughter of Dr Martin Luther King Junior, Bernice King on Twitter.The clips circulating on the internet of Gorman, glowing and optimistic, stand in utter contrast to scenes of Trump supporters storming the Capitol, grotesque and desperate. She wrote the remainder of the piece after the events of 6 January , staying up late to watch the storming the Capitol. The line: “We’ve seen a force that would shatter our nation rather than share it” speaks directly to the attempted derailment of democracy.On Instagram, Gorman describes herself as a dreamer, and the line: “Our people diverse and beautiful will emerge, battered and beautiful” shows her faith – a young woman dreaming aloud before millions of people in the form of spoken word. The moment has gone viral. Spoken word is a craft and a powerful art form, from the cadence to the delivery, to the subtle choreography. The moment, as internationally syndicated as it was, belongs to America. I don’t necessarily desire to see a version of it reproduced should Keir Starmer ever be elected prime minister (nor for the poet to find inspiration in Winston Churchill speeches).American politics’ relationship to poetry has a deep legacy in its fight for justice. In 1861, Frances Ellen Watkins Harper, a poet and lecturer, wrote To the Union Savers of Cleveland, a poem about Sara Lucy Bagby, a woman who had escaped enslavement and was arrested and returned to her “owner” under the Fugitive Slave Act. Harper published the poem in abolitionist newspaper The Anti-Slavery Bugle, and addressed it fervently to the white people of Ohio, writing “And your guilty, sin-cursed Union/ Shall be shaken to its base/ Till ye learn that simple justice/ Is the right of every race.” Poetry has long been the platform for opposing the current condition. As Matt Sandler writes in The Black Romantic Revolution: “Harper and her contemporaries borrowed and transformed the techniques and theories of Romanticism in an effort to bring about the end of slavery.”Poets are vendors of aspiration and are always fashioning together depictions of a better tomorrow, but it’s fair to ask if they are ever truly listened to in political spaces.Maya Angelou read her poem On the Pulse of Morning in 1993, at the inauguration of Bill Clinton. She says: “Lift up your hearts/ Each new hour holds new chances/ For a new beginning./ Do not be wedded forever/ To fear, yoked eternally/ To brutishness./ The horizon leans forward,/ Offering you space to place new steps of change.” Clinton would later go on to instigate the war on drugs and enact the 1994 Crime Bill that would destroy many lives and accelerate the incarceration of African Americans.I have wished many times to see more poets in positions of power, though writing poetry hasn’t made presidents any less barbaric or kinder – as one might think a writer of similes would be. Obama published poems at 19 in a literary review, published in 1982 by Occidental College. Jimmy Carter was the first US president to write a book of poetry, Always a Reckoning, and Other Poems, in 1995. Neither of these men has clean hands.For now, it’s paramount that young poets be given the space, funding and opportunities to be the voices of their communities. They are often spokespeople for those who look and live like them. Don’t wait until a black poet is on the world stage to be inspired by them – often they are not invited, and often they don’t want to endorse state activities by engaging in such ceremonies.Those poems, performed on neighbourhood stages, sitting in anthologies and self-published books, showcased at slams and open mics, have the answers too. There are many young poets like Gorman, who have glistening ideas for tomorrow and deserve to be recognised and propelled into superstardom, or at least just read. Buy their books too.Gorman was an alumnus of empowering youth projects such as Youth Speaks and Urban Word. If you fell in love with Gorman’s inaugural poem, support your local equivalent too. More

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    'Never give up': Greek asylum fight is gifted student's hardest lesson

    Europe’s dreamers

    ‘Never give up’: Greek asylum fight is gifted student’s hardest lesson

    Amadou Diallo arrived in Greece from west African nearly four years ago.
    Composite: Enri Canaj/Magnum

    Amadou Diallo fled child labour in an African gold mine. Only by proving his ability to an elite university has he won the right to a future in Europe
    ‘We want to build a life’: Europe’s paperless young people speak out
    by Fahrinisa Campana

    Main image:
    Amadou Diallo arrived in Greece from west African nearly four years ago.
    Composite: Enri Canaj/Magnum

    From the stack of books Amadou Diallo took with him last summer to the Greek islands, it was a biography of Frederick Douglass that kept finding its way back to the top. One quote from the 19th-century slavery abolitionist particularly resonated: “Once you learn to read, you will be forever free.”
    Diallo was on Sifnos, a holiday destination for cultured Athenians and well-heeled foreign families. An asylum seeker from Guinea, he was working long hours in a hotel. At night he would read the life stories of great men, wondering what shape his own freedom might take.
    Still just 20, the boy who arrived alone from west Africa nearly four years ago has seized every chance given to him. From boutique hotels on fashionably offbeat islands, to a private school where diplomats send their children, he has seen a vision of what Europe has to offer. He has read voraciously and worked hard to educate himself and to belong. But his place in this new world relies on Greece’s asylum process.
    Q&A Who are Europe’s dreamers?
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    Dreamers is the US term collectively given to young people without legal immigration status who were brought to the US as children. Some young people living in Europe without legal status now also call themselves ‘dreamers’ because their struggle against hostile European migration and asylum policies echoes the US campaign. Between 3.9 and 4.8 million people in Europe are believed to be living without residency permits, about 65% of whom are under 35 years old, according to the Pew Research Center. In the UK, a recent University of Wolverhampton study commissioned by the mayor of London estimated there are 332,000 children and young people living undocumented in the UK, including 106,000 children born in the country. Estimating numbers of undocumented people necessarily involves guesswork – and the methodologies are often criticised – but it is thought there are millions of dreamers across Europe. 

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    Diallo did not grow up with dreams of leaving Guinea. It was only after his father died that his life pitched into something that could have been imagined by a west African Dickens. Along with his younger brother, he was sent to live with his stepmother, who he says was abusive and sold him to the owner of a gold mine.
    His life at the mine was essentially one of forced labour. The first time he tried to escape, he was caught and brutally punished.
    Unbowed, he tried again. Locked in with other children, he screamed that there was a fire. The guards unlocked the door and in the chaos he managed to slip away.
    He crossed the border into Mali and took the route north that would eventually lead him to Turkey. From there, he caught a boat to the Greek island of Lesbos. When the 16-year-old finally reached Athens, two months after leaving Guinea, he was spotted by an aid worker who brought him to a children’s shelter run by the Home Project, a non-profit organisation. It focuses on sheltering lone children who, like Diallo, came in their thousands and ended up surviving on the streets, in camps or detention centres. As an unaccompanied minor he was classed as vulnerable and granted temporary protection.
    Through the Home Project he met Anna-Maria Kountouri, an immigration lawyer. She explains that minors have a race against time to gain legal status to remain in Europe, as when they reach 18 it is more difficult.
    To secure his future in Europe, Diallo needed the Greek authorities to accept his asylum claim. But the rejection rate in Greece for unaccompanied minors has risen sharply in recent years under new hardline asylum laws. Children whose cases are rejected are not deported but coming of age sweeps away that protection.
    Between June 2013 and January 2020 a total of 7,558 asylum applications from unaccompanied minors were processed in Greece, of which 63% were rejected. Of the 186 applications processed in January 2020, 71% were rejected. More