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    Southwest Quits Four Airports in Cost-Cutting Drive

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    The airline expects fewer deliveries of Boeing planes than before, and cited “significant challenges” in achieving growth plans because of it.Southwest Airlines is ceasing operations at four airports, and reducing flights from others, in an effort to cut costs after its growth plans were curtailed by fewer than expected plane deliveries from Boeing.The airline, which flies only Boeing 737 planes, said on Thursday that delays from the embattled aircraft manufacturer were behind its struggles. Southwest reported a loss of $231 million for the first quarter, worse than analysts expected, sending its share price down 10 percent in early trading.To cut costs because of its curtailed growth plans, Southwest said it would cease operations at four airports from early August: Bellingham International Airport in Washington State, Cozumel International Airport, George Bush Intercontinental Airport in Houston, and Syracuse Hancock International Airport. It would also “significantly restructure” its flights from other airports, most notably by reducing flights at Hartsfield-Jackson Atlanta International Airport and Chicago O’Hare International Airport.The airline’s woes were another ripple effect of the incident on Jan. 5, when a panel of a Boeing 737 Max 9 jet blew out midair during an Alaska Airlines flight. The event led to the temporary grounding of the popular jet model and a slowdown in production as Boeing has faced increased regulatory scrutiny over its quality control.Southwest said it expected to get 20 new Boeing jets this year, down from the 46 it had previously anticipated. The timing of the deliveries depends on the Federal Aviation Administration, which has capped Boeing’s production while it gets quality issues under control.“The recent news from Boeing regarding further aircraft delivery delays presents significant challenges for both 2024 and 2025,” Southwest’s chief executive, Bob Jordan, said in a statement.The airline said it would limit hiring and end the year with 2,000 fewer employees. It also said it planned to put fewer planes out of service than it previously planned.On Wednesday, Boeing reported a $355 million loss for the first quarter, a steep setback that was nonetheless less than analysts expected.Demand for travel remains robust, and while other airlines are trying to manage the production slowdown at Boeing, Southwest appears more adversely affected than its rivals, many of which also buy planes from Airbus.American Airlines reported a quarterly loss of $312 million on Thursday, but provided a better-than-expected forecast for earnings in the current quarter and maintained its growth target for the year.Alaska Airlines and United Airlines recently reported narrower losses than expected in the first three months of the year, and said that they would have reported profits if the Boeing 737 Max 9 had not been grounded. Delta Air Lines was the only major airline to report a profit in the first quarter. More

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      Transportation Dept. and State Attorneys General Will Look Into Airline Complaints

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      Transportation Secretary Pete Buttigieg announced a new partnership with more than a dozen state attorneys general that aims to improve protections for air travelers.Transportation Secretary Pete Buttigieg on Tuesday announced a new partnership with more than a dozen state attorneys general to investigate consumer complaints against airlines.The partnership sets up a process for state attorney general’s offices to review complaints from travelers and then pass the baton to the federal Transportation Department, which could take enforcement action against airlines.“The support that’s being offered by state attorney general’s offices means that our capacity to protect airline passengers is expanding,” Mr. Buttigieg said at Denver International Airport, where he appeared with Colorado’s attorney general, Phil Weiser, a Democrat who is among those joining the partnership.The federal-state initiative is Mr. Buttigieg’s latest step aimed at improving protections for air travelers and ensuring that airlines are held accountable when they err. The Transportation Department has issued more than $164 million in penalties against airlines during his tenure, according to the agency. Mr. Buttigieg has also pressed airlines to seat children with their parents for free and to improve the services they offer to travelers who experience lengthy delays or cancellations.The Transportation Department said attorneys general from 15 states — California, Colorado, Connecticut, Illinois, Maine, Maryland, Michigan, Nevada, New Hampshire, New York, North Carolina, Oklahoma, Pennsylvania, Rhode Island and Wisconsin — had signed agreements to be part of the partnership.The attorneys general from the District of Columbia, the Northern Mariana Islands and the U.S. Virgin Islands also have joined, the department said, bringing the total number involved to 18. Of those, 16 are Democrats and two are Republicans.Under federal law, states are generally barred from enforcing their own consumer protection laws against airlines. State attorneys general have pushed for federal legislation that would empower them to take action against airlines, just as they can against companies in other industries.The new partnership does not grant them that power. Instead, their offices would investigate complaints from travelers, and if they determine that federal consumer protection rules may have been violated, they could refer the matter to the Transportation Department under a fast-track process. The federal agency would then review the complaint and could take enforcement action.“The ideal world would be one where states are given formal authority to enforce consumer protection law alongside the Department of Transportation,” Mr. Weiser said. “Congress has failed to act on that thus far, but we are not waiting for action.”In a statement, Airlines for America, a trade group representing the country’s largest air carriers, said it regularly worked with the Transportation Department and state attorneys general to improve the flying experience for travelers.“We appreciate the role of state attorneys general and their work on behalf of consumers,” the group said, adding that it looked forward to continuing to work with them. More

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      Boeing Defends Safety of 787 Dreamliner After Whistle-Blower’s Claims

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      After a Boeing engineer went public with safety concerns, the company invited reporters to its South Carolina factory and top engineers vouched for the plane.Boeing sought on Monday to reassure the public of the safety of its 787 Dreamliner plane days before a whistle-blower is scheduled to testify before Congress about his concerns regarding the jet’s structural integrity.In a briefing for reporters at the factory in North Charleston, S.C., where the plane is assembled, two top Boeing engineers said the company had conducted exhaustive tests, inspections and analyses of the plane, both during its development and in recent years, and found no evidence that its body would fail prematurely.The presentation came just under a week after The New York Times reported the allegations by the whistle-blower, Sam Salehpour, who works as a quality engineer at Boeing and is set to testify before a Senate panel on Wednesday. Mr. Salehpour said that sections of the fuselage of the Dreamliner, a wide-body plane that makes extensive use of composite materials, were not properly fastened together and that the plane could suffer structural failure over time as a result. The Federal Aviation Administration is investigating his allegations.Mr. Salehpour’s claims instantly created another public-relations problem for Boeing, which has been facing intense scrutiny over its manufacturing practices after a panel came off a 737 Max during an Alaska Airlines flight in January.Mr. Salehpour said that the gaps where sections of the Dreamliner’s fuselage were fastened together did not always meet Boeing’s specifications, something that he said could weaken the aircraft over time. The Boeing engineers disagreed with his assessment, without naming him. They said the plane had gone through extensive testing that showed that, in a vast majority of cases, the gaps met the specifications. Even if the gaps exceeded the specifications by a reasonable amount, they would not affect the plane’s durability, the engineers added.“Not only did we interrogate those airframes — we were taking out fasteners, we were looking for damage, we’re also doing the approval inspections to understand the build condition, and we didn’t find any fatigue issues in the composite structure,” said Steve Chisholm, a vice president and the functional chief engineer for mechanical and structural engineering at Boeing.We are having trouble retrieving the article content.Please enable JavaScript in your browser settings.Thank you for your patience while we verify access. If you are in Reader mode please exit and log into your Times account, or subscribe for all of The Times.Thank you for your patience while we verify access.Already a subscriber? Log in.Want all of The Times? Subscribe. More

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      Pet Policies for Delta Air Lines, United Airlines, American Airlines and Other Domestic Carriers

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      American recently relaxed its rules for pets traveling inside the cabin with their owners. Here’s what the major U.S. airlines require to travel with a pet.Flying with a pet can be expensive and confusing, with fees, weight limits, carrier size rules and the need to make sure there’s no loud barking (or meowing) on board.Recently, American Airlines relaxed its pet policy to allow passengers to bring a carry-on bag in addition to a pet in a carrier, and more private flight options have been emerging in recent years for pet owners who can afford them.Still, flying with large or medium-size dogs can be tricky, and many travelers are wary of leaving a pet in the plane’s cargo hold.For those traveling on the major carriers with their pets as carry-ons, here’s what do know about each major domestic airline’s policy.Southwest AirlinesOn Southwest, a Dallas-based carrier, two checked bags can fly at no cost, but not pets. Southwest charges $125 per pet carrier on its flights.Dogs or cats are allowed to travel below a seat in an approved carrier — up to 18.5 inches long by 8.5 inches high and 13.5 inches wide) — according to the airline.We are having trouble retrieving the article content.Please enable JavaScript in your browser settings.Thank you for your patience while we verify access. If you are in Reader mode please exit and log into your Times account, or subscribe for all of The Times.Thank you for your patience while we verify access.Already a subscriber? Log in.Want all of The Times? Subscribe. More

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      Boeing Engine Cover on Southwest Plane Falls Off

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      The plane returned safely to Denver on Sunday after the crew reported that the cover came apart during takeoff and struck a wing flap. No injuries were reported.A Southwest Airlines flight safely returned to Denver International Airport on Sunday after the engine cover of a Boeing 737-800 fell off during takeoff and struck the wing flap, the Federal Aviation Administration said.Flight 3695 was headed to Houston but returned to the Denver airport around 8:15 a.m. after the crew reported the engine cowling, or cover, fell off.The plane, which had 135 passengers and five crew members, was towed back to the gate. The F.A.A. said it would investigate.In a statement, Southwest Airlines said its maintenance teams were reviewing the aircraft. Southwest said the passengers boarded another plane and arrived at William P. Hobby Airport in Houston approximately three hours behind schedule.“We apologize for the inconvenience of their delay, but place our highest priority on ultimate safety for our customers and employees,” the statement said.A video taken from a window near the plane’s wing posted on social media showed a blue cowling peeling off the engine and twisting in the wind as the plane moved down a runway before a large portion of it eventually fell off.“Let’s go ahead and declare an emergency for Southwest 3695 and we’d like an immediate return,” a crew member said, according to radio transmissions with an air traffic controller. “We’ve got a piece of the engine cowling hanging off.”The incident happened during a time of increased scrutiny about other commercial air travel episodes, starting with the harrowing Jan. 5 emergency on Alaska Airlines Flight 1282 in which a panel known as a door plug blew off a new Boeing 737 Max 9, delivered to the airline just months earlier.No one died but it triggered investigations into Boeing’s Max 9 and raised questions about quality control problems in its plane production.Then came a string of eight episodes last month involving United Airlines aircraft in a two-week span.Maintenance issues, loose tires and missing panels were among the issues afflicting six Boeing and two Airbus jets. A safety expert said such cases were typical and were being “falsely conflated with Boeing’s troubles.” More

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      You Don’t Have to Freak Out About Boeing Planes

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      “Ah, it’s a Boeing Max,” I exclaimed to my travel companions after we boarded our plane a few weeks ago. I looked to see if we were seated next to a hidden door plug panel like the one that blew out on Alaska Airlines Flight 1282 in January. We weren’t, but joining a trend on social media, we cracked a few jokes at Boeing’s expense: “Maybe they can charge extra, saying it’s potentially an even bigger window seat.”The Federal Aviation Administration recently informed the passengers on that ill-fated Alaska Airlines flight that they may have been crime victims. The agency hasn’t explained why, but Boeing has told the Senate that it cannot find documentation of exactly how the door plug was removed and reinstalled, even though the company acknowledged it is supposed to have kept such records. Facing all this, the company announced last week that it was replacing its chief executive. But the bad news wasn’t over: On Thursday, a New York Times investigation reported a disturbing pattern of sloppy safety procedures and dangerous cost-cutting. One expert who had spent more than a decade at Boeing told The Times, “The theme is shortcuts everywhere — not doing the job right.”Is it any wonder that some travelers are trying to avoid Boeing planes? Kayak, the travel booking site, noticed an uptick in the number of people trying to weed them out; it recently made that search filter more prominent and even added an option to specifically avoid certain models.Boeing’s problems, great as they are, are just one reason that consumers might be wary of taking flight. United Airlines now also faces scrutiny for a series of safety incidents, although many experts say the issues there do not appear to be systemic. The biggest danger of all may be understaffed air traffic controllers and overstuffed runways, which lead to far too many near misses.Personally, I am not worried about flying and other than cracking some ill-advised jokes, I have not changed my behavior. That’s why I hadn’t bothered to check whether I’d be flying on a Boeing Max, or any type of Boeing plane, until after I boarded.The trajectory of Boeing as a corporation, however, is another matter. It’s going to take a lot more than a shuffle at the top to fix that company’s problems. But the fact that Boeing managed to cut as many corners as it did is testament to the layers and layers of checks, redundancies and training that have been built into the aviation industry. Aviation safety is so robust because we made it so.We are having trouble retrieving the article content.Please enable JavaScript in your browser settings.Thank you for your patience while we verify access. If you are in Reader mode please exit and log into your Times account, or subscribe for all of The Times.Thank you for your patience while we verify access.Already a subscriber? Log in.Want all of The Times? Subscribe. More

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      United Airlines Faces Closer F.A.A. Scrutiny After Safety Incidents

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      The carrier, which has experienced several recent mishaps, told employees to expect a review by federal regulators in coming weeks.The Federal Aviation Administration will scrutinize United Airlines’ operations more closely in coming weeks after a spate of recent safety incidents, the airline told employees in a memo on Friday.“We will begin to see more of an F.A.A. presence in our operation as they begin to review some of our work processes, manuals and facilities,” Sasha Johnson, a vice president of corporate safety at the airline, said in the memo. “We welcome their engagement and are very open to hear from them about what they find and their perspective on things we may need to change to make us even safer.”In some of the incidents, which United has said were unrelated, a plane veered off a runway, another arrived at its destination with a panel missing from its body, another lost a tire after takeoff and an engine caught fire after ingesting plastic wrapping.The F.A.A. said in a statement that it “routinely” monitored airline operations. The agency said it “focuses on an airline’s compliance with applicable regulations; ability to identify hazards, assess and mitigate risk; and effectively manage safety.”In the United memo, Ms. Johnson said the agency would “also pause a variety of certification activities for a period of time.”United’s chief executive, Scott Kirby, sought to reassure customers this week that the airline was taking safety seriously after the incidents.“I want you to know that these incidents have our attention and have sharpened our focus,” he said in an email to customers. “Our team is reviewing the details of each case to understand what happened and using those insights to inform our safety training and procedures across all employee groups.”Experts caution against drawing sweeping conclusions from the episodes, which are concerning but are common in aviation and often unreported by the media. More

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      United Airlines Flight Missing an External Panel Lands Safely

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      No one realized that the panel from the plane, a Boeing 737-800, was missing until it had landed safely, the airline said.A United Airlines flight that took off on Friday morning from San Francisco International Airport landed in Oregon missing an external panel, the Federal Aviation Administration said.The panel was found to be missing after the plane, a Boeing 737-800, landed safely at its scheduled destination at Rogue Valley International Medford Airport in Oregon and parked at a gate, United Airlines said in a statement. It was unclear when or how the panel went missing.According to the airline, there was no indication of any damage to the plane during the flight, and the aircraft did not declare an emergency on its way to the Medford airport.“We’ll conduct a thorough examination of the plane and perform all the needed repairs before it returns to service,” the airline said. “We’ll also conduct an investigation to better understand how this damage occurred.”The plane was carrying 139 passengers and a crew of six, according to United Airlines. No injuries were reported.The plane has been in service for more than 25 years, and it was from a previous generation of 737 aircraft, according to Airfleets.net, a website that tracks aircraft information. The airport briefly paused operations to inspect the runway, and resumed flights after no debris was found on the airfield, Amber Judd, the director of the Medford airport, said in an email.Boeing referred questions about the flight to United Airlines. The F.A.A. said it planned to investigate the episode.The discovery of the missing panel on Friday came as Boeing has faced heavy scrutiny in recent weeks after a door-sized section blew off a Boeing 737 Max 9 Alaska Airlines flight in January just minutes after it had taken off from Portland, Ore. There were no major injuries during the flight, but the frightening episode, which was recorded on video, prompted government officials to look into quality control at Boeing.After the January flight, the F.A.A. began a six-week audit of Boeing, which found “multiple instances” in which the plane maker had failed to follow through with quality-control requirements.Since then, there have been a number of issues with flights on Boeing aircraft.On March 8, a United Airlines flight that had landed at George Bush Intercontinental Airport in Houston rolled into the grass as the plane, a Boeing 737, exited onto the taxiway, according to the F.A.A.In February, a Madrid-bound American Airlines flight, a Boeing 777, diverted to Boston Logan International Airport with a cracked windshield shortly after it had departed from Kennedy International Airport in New York. More

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      Criminal Inquiry Into Boeing Panel Blowout Expands

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      The Justice Department, which is investigating the blowout of a panel on an Alaska Airlines flight, is using a recently convened grand jury in Seattle.The Justice Department is sending subpoenas and using a recently convened grand jury in Seattle as it widens a criminal investigation into the door plug that blew off a Boeing 737 Max 9 jetliner in January, a person familiar with the matter said on Friday.The detachment of the panel from the fuselage of an Alaska Airlines flight shortly after takeoff terrified passengers at 16,000 feet and required an emergency landing back at Portland International Airport in Oregon. A preliminary report by the National Transportation Safety Board said four bolts meant to secure the door plug in place were missing before the panel blew off.This month, it was reported that the Justice Department had opened a criminal investigation of Boeing, which had reinstalled the door plug during maintenance in Renton, Wash., before delivering the plane to Alaska Airlines in October.The subpoenas and use of the grand jury were reported earlier Friday by Bloomberg.The midair incident on Jan. 5 led the Federal Aviation Administration to ground more than 170 Max 9 planes, which were then inspected for construction flaws. Boeing said it agreed with the F.A.A.’s decision and pledged to cooperate. The company has said safety is its top priority.The Max 9s have since restarted flights, but questions remain about the malfunction. A grand jury could be asked to decide whether a criminal prosecution is warranted. A likely focus would be repairs to the Alaska Airlines plane’s rivets, which are often used to join and secure parts on planes, by workers at the Boeing plant in Renton.The episode has brought a fresh round of scrutiny to Boeing. The company made grim headlines in 2018 and 2019 when two crashes of another 737 model, the Max 8, killed 346 people. Max 8 jets were grounded for almost two years. The company subsequently spent more than $2.5 billion to settle a criminal charge that Boeing had defrauded the F.A.A., and the company’s chief executive, Dennis Muilenburg, was fired.Under his replacement, Dave Calhoun, Boeing’s stock has risen, though the company has struggled to meet airlines’ demands. Production of the 737 Max fell to about half of Boeing’s stated goals last year, as the company was bedeviled by supply chain issues with key suppliers and problems with fuselages.Now, the company is facing far steeper challenges. Two days after the door plug incident, Mr. Calhoun sent a memo to employees stating that “while we’ve made progress in strengthening our safety management and quality control systems and processes in the last few years, situations like this are a reminder that we must remain focused on continuing to improve every day.” More